Unexpected Billing Amount Showing

[anoopklts]

Discussion Type

Question

Discussion Content

Hi,

While purchasing the GitHub Team plan, we noticed an additional charge of $509. However, this amount is not appearing on the payment due page.

In the usage section, the charge appears to be related to GitHub Copilot, but we do not have that many Copilot users assigned in our organization. We are unsure how this number of members was calculated.

Could you please check and provide a solution for this issue? We have attached a screenshot for your reference.

[moisesz10]

It looks like the $509 charge is coming from GitHub Copilot Business seat usage (26.82 license-months × $19), not fr

Since the payment page currently shows $0.00 due, this

pending/
prorated usage from previously assigned Copilot seats,
or seats that were assigned temporarily during the billing cyc

GitHub bills Copilot Business based on active seat usage over time, so even removed users can still contribute to prora

Look

Reviewing the organization’s Copilot access his
Che
Download
Contacting GitHub Billing Support directly, since they can verify how the 26.82 license-months value

[anoopklts]

How we can contact github billing support with free plan.

Even though only 11 members last we have assigned for copilot it billed for 26 members.