Stuck on queue and not adding new workflow automatically.

[atakankocakoglu]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Workflow Deployment

Discussion Details

Hi,

I have a problem. Currently all of my workflows (from which the runners are github-hosted ubuntu-latest) are stuck in queue and I can't cancel them because that gives an error. Also they won't run normally they are just stuck in queue. Does anyone know how to resolve this problem?

[P-r-e-m-i-u-m]

A few things are worth checking before assuming the workflow file is broken.

For GitHub-hosted runners, GitHub's runner docs say a queued workflow run that is not processed by a GitHub-hosted runner within 45 minutes is discarded. If all ubuntu-latest jobs are stuck and cancel also fails, I would first check whether this is a platform/routing issue rather than a YAML issue.

Suggested order:

1. Check https://www.githubstatus.com/ for any Actions incident or degraded service.
2. Open one queued run and check the exact message under the queued job. If it says it is waiting for a runner, it is runner allocation, not your steps.
3. Check whether you have a concurrency group in the workflow. A stuck older run can block newer runs if the group is configured without cancel-in-progress.
4. Try the REST API force-cancel endpoint for one stuck run if the UI cancel button fails: https://docs.github.com/rest/actions/workflow-runs#force-cancel-a-workflow-run
5. If this affects every workflow in the repo for a long time, open a support ticket and include the repository, run URLs, and the timestamps. GitHub Support can see backend queue state that is not visible in the UI.

Docs that may help:

• GitHub-hosted runners: https://docs.github.com/actions/concepts/runners/github-hosted-runners
• Troubleshooting workflows: https://docs.github.com/actions/how-tos/troubleshoot-workflows
• Force-cancel a workflow run: https://docs.github.com/rest/actions/workflow-runs#force-cancel-a-workflow-run