Trying to reach a human/real appeal ticket to appeal my account suspension - run ID 26448608187

[joegarvey-ai]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

ARC (Actions Runner Controller)

Discussion Details

My account (joegarvey-ai) was suspended around May 26, 2026 and I'm stuck in a support loop I can't get out of.

Every time I submit a support ticket I receive an automated response directing me to an appeal form. When I click that link, it takes me back to the same general support form. I've gone through this loop multiple times and cannot reach a human or find a separate appeals ticket.

The suspension is blocking all of my GitHub Actions workflows. I run scheduled scraping workflows for a personal hobby project — all fetching publicly available data, nothing malicious. I believe this may have been flagged in error.

I'm not looking to relitigate the suspension here. I just need to know how to actually reach GitHub's Trust & Safety team when the appeal form redirects back to the support form in a loop. Is there a direct path to a human review that I'm missing?

Actions run ID for reference: 26448608187

[LouieCRK]

Unfortunately, GitHub Community members cannot view account suspensions, appeal status, or Trust & Safety decisions.

If the appeal link is redirecting you back to the standard support form, there may be an issue with the account state or the appeal workflow itself. In that situation, there is usually nothing the Community can do to escalate the case.

A few things you could try:

• Submit a support request from a different browser or private/incognito window.
• Ensure you're signed into the suspended account when following the appeal instructions.
• Include the exact error message, redirect URL, and screenshots showing the support → appeal → support loop.
• Reference any existing ticket numbers in new correspondence so Support can see the history.

If your account was suspended automatically due to Actions activity, only GitHub Support / Trust & Safety can review that determination. Community moderators and users do not have visibility into the underlying reasons or the ability to override a suspension.

Given that you've already attempted the appeal process multiple times, I'd focus on documenting the redirect loop clearly and submitting that as a support issue rather than continuing to submit identical appeals.

[v-ember]

Hi @joegarvey-ai

Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! In the future, please only open 1 ticket per incident.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion.

Thank you!