Account billing locked – please downgrade to Free and remove invalid card

[skyscribe-yf]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Other

Discussion Details

Hi GitHub Support,

My account billing is locked because I tried to add an American Express card and upgrade to Pro, but the card authorization failed. Now I see "Invalid payment method - authorization hold failed" and I cannot remove it. I do not have another valid card.

I no longer want to upgrade. Please:

1. Remove the invalid payment method from my account.
2. Cancel any pending upgrade and downgrade my account back to the Free plan.
3. Lift the billing lock so GitHub Actions can run again.

"Personal info edited by Staff"

I met serious issue to create a support request directly from the github support page, each time i tried to create one, it replied me back with AI generated response. Please create a internal support request for me and help me unblock current situation.

Thank you.

[github-actions[bot]]

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[skyscribe-yf]

No, I'm seeking human support here as I don't find any AI generated response helpful at all!
Please don't reply by bot and unlock my account for me as free account. Thanks!

[v-ember]

Hi @skyscribe-yf ,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!