URGENT: Premium features not working after payment (Pro Plus Plan)

[AmithBharadwaj94]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello Team,

We upgraded to the Pro Plus plan on June 1st and were successfully charged $54. However, we are still locked out of our VS Code LLM models (including Claude 3.5 Sonnet and Claude 3 Opus).

Having access to these models is critical for our current project development. I previously reached out about this on June 1st, but the issue remains unresolved.

Could you please look into our account configuration and resolve this activation issue as a matter of urgency?

Thank you,

[github-actions[bot]]

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[AmithBharadwaj94]

Hi @AmithBharadwaj94,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

[AmithBharadwaj94]

Hello Team. i have already created two tickets but i havent received any resolution. Kindly help in resolution.

URGENT: Premium features not working after payment (Pro Plus Plan) #197859 (Billing and payments)

URGENT: Premium features not working after payment (Pro Plus Plan) (Copilot)