CRITICAL: Copilot account stuck after cancellation — locked out since May 16 (no support response)

[iDev25]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

I need help escalating a Copilot account issue that is now blocking my work.

On May 16, 2026, I canceled my Copilot subscription to upgrade, following GitHub’s instructions. Immediately afterward, the ability to resubscribe or upgrade disappeared from my account. Ticket #4391874 & #4439188

Since then:
• Copilot has been unusable
• No way to re-enable the subscription
• Support tickets have gone unanswered for 3+ weeks

This is currently affecting an active development project and causing financial loss.

This appears to be an account-provisioning or state issue during the billing transition.

Can someone from GitHub help escalate this internally?

[github-actions[bot]]

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Hi @iDev25,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!