What response times have people recently experienced for GitHub Support account reviews?

[idkned]

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I understand that the Community cannot assist with account reinstatement requests or escalate support tickets.

I'm simply trying to understand current response times from GitHub Support.

A friend submitted a support ticket regarding a suspended account and received a confirmation email with a ticket number. It has been a few days without a human response.

For users who have recently interacted with GitHub Support on account-related reviews, how long did it take before you received the first response from a support representative?

I'm not asking for help with the specific account or ticket, only trying to understand recent response-time experiences.

[Gecko51]

From what I have seen in this community and similar reports over the past year, response times for account-related support tickets vary quite a bit depending on the type of review.

For straightforward policy questions or billing issues, a first human response sometimes comes within 2 to 5 business days. For account suspension reviews or identity verification cases, it tends to take longer -- 7 to 14 business days is common, and some users have reported waiting 3 weeks before receiving any update.

A few things worth knowing:

• The automated confirmation email with a ticket number just means the ticket is in the queue. It does not indicate priority or estimated wait time.
• Response times can spike during high-volume periods (product launches, policy rollouts, etc.).
• If the ticket is about a suspended account, GitHub typically does not provide status updates in between -- the first response usually includes their decision or a request for more information.
• Replying to the confirmation email to add context is fine, but sending multiple follow-up replies tends to reset the queue position in most support systems.

If it has been more than two weeks with no response on an account review, a single polite follow-up on the ticket is reasonable.