Cannot redeem Github Pro or Continue Copilot

[meponderR]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Redeem Benefits/Offers

Hi everyone,

I lost access to Github Pro and Github Copilot Student on June 7th despite having renewed Github Education on June 3rd. I should still have Copilot student as I previously had it before the renewal reminder came due. This is not related to Copilot new sign up halt as I was already a user. I have filled out a ticket, however, it has been many days with no response as Github support only read the title and closed the ticket stating new sign ups had been halted.

Here's the email stating my Copilot has expired

Here's the Education page in GitHub settings:

Here's the Copilot page in GitHub Settings:

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

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What you can do in the meantime 💻

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[hazratbk2-rgb]

Thank you for the update and for providing a platform where community feedback can help shape the future of GitHub. I appreciate the transparency around the review process and the opportunity for users to contribute ideas and improvements. Looking forward to seeing future enhancements and continuing to participate in discussions that help make GitHub even better for developers worldwide.⭐

[meponderR]

It has been restored. Thanks