Education Benefits rejection - no issues to address

[JohanHOGent]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Tried to re-apply for my teacher benefits.
Yet, it gets rejected with no specific reason:

_Hi ,

We couldn’t verify your academic affiliation based on your submission (Jun 11, 2026) for user @JohanHOGent.

Issues to address:

Common verification problems and suggested solutions are documented here: Why wasn't my application approved?._

Any way to understand why it got rejected?

[Gecko51]

That blank "Issues to address" section is a known quirk with the automated verification system. It means the system couldn't match your submission to a recognizable academic affiliation, but it doesn't tell you specifically why.

A few things that commonly cause teacher applications to fail:

• Email: The account's primary email needs to be from your institution's domain (e.g. @university.edu or equivalent). If your GitHub account uses a personal Gmail or similar, the system often can't confirm the affiliation automatically.
• Faculty page: Having a publicly accessible staff/faculty page on the institution's official website with your name listed helps significantly. Some applications get a manual review pass and that's one of the first things checked.
• Document clarity: If you uploaded a document, make sure it clearly shows your name, the institution name, and a current date or valid period. Cropped or low-res images tend to fail.

When re-applying, try making sure your institutional email is added to your GitHub account and set as primary. That alone often gets teacher applications through. If you've already done that and it's still failing, the next step is contacting GitHub Education support directly to request a manual review.