Unable to renew education benefits

[abraver]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Re-verification/Repeat Application

Hi everyone,

I recently received an email asking me to re-validate my faculty status. My first attempt was rejected due to billing information not matching. I have resolved that issue, but am unable to re-apply—the "start an application" button is greyed out (see screenshot).

I have tried from multiple browsers, multiple devices, and cleared caches.

Any help would be appreciated!

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[maheerCodes]

hey @abraver 👋.

the greyed out "start an application" button right after a rejection is most likely a cooldown period ,,,github doesnt let you instantly reapply after a rejection, theres usually a short lockout (often a few hours, sometimes up to 24) before the button becomes clickable again. since your screenshot shows it was rejected only 16 minutes ago, that timing lines up exactly with this.

while you wait, double check both fixes are fully done.
the rejection message gave you two specific things to fix ,,, make sure both are complete since they often need to match each other exactly :

• github billing info (github.com/settings/billing) ,,, full name field should match your academic document character for character. if you only have one legal name, put it in both first AND last name fields as the messsage says.
• github public profile name (github.com/settings/profile) ,,this also needs to match your academic document exactly,no nicknames or shortened versions. this is separate from billing info, both need updating.
• after updating either one, the message says to log out and log back in,,, this isnt optional, github caches your profile info in the session so changes wont be picked up until you do this.

what to try?

• wait a few hours (try again tomorrow if it doesnt unlock sooner) ,,, the cooldown is the most likely explanation given how recent the rejection is,
• before trying again, do a full logout/login after confirming both billing AND profile names match your faculty document exactly.
• clearing cache across devices wont help with a cooldown ,,, thats a server-side restriction tied to your account, not a client-side caching issue.

if the button is still greyed out after 24+ hours and both name fields are confirmed matching, that would be worth flagging as an actual bug,,,, but id give it some time first since the rejection was very recent. good luck ❤️❤️❤️