GitHub Copilot Pro+ subscription paid but account reverted to Copilot Free (Billing and payments)

[lethanhdatit]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello GitHub Support,

I have already paid for my GitHub Copilot Pro+ subscription, and the payment has been successfully charged.

However, my GitHub account is currently showing "Copilot Free" instead of "Copilot Pro+".

I have verified that:

The payment was successfully completed.
The invoice/receipt is available.
My account still shows Copilot Free under Billing & Licensing.

Could you please investigate whether there is a licensing or subscription synchronization issue on my account and restore my Copilot Pro+ access?

GitHub Username: lethanhdatit "Personal detail edited by staff"

Payment Date: 2026-06-11 09:34PM PDT

Transaction ID: ch_3ThMnKJFr6CCHwIi1Cgn4wVF

Thank you.
"Personal detail edited by staff"

[github-actions[bot]]

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[v-ember]

Hi @lethanhdatit ,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!