Submission Constantly Rejected

[inholee24]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Re-verification/Repeat Application

Hi everyone,

Hi everyone,

I am a graduate student in Yonsei University and am applying for a GitHub Education plan.
I keep on getting rejected for the same reason even though the issues mentioned in the rejection do not apply to me (or at least that's what it seems to me).

The reasons are as follows.

• Please ensure that your academic affiliation document contains your last name exactly as it appears in your GitHub billing information. If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.
• The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.
• Your document does not appear to include a date demonstrating current academic affiliation. For countries utilizing non-standard calendars, you may need to capture the original document beside one with a converted date. You may include multiple documents in your image, so long as they are legible.
• Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.
• You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.

My name in both my billing information and my public profile match the name in the certificate.
The image does contain my school name at the bottom, I underlined it in red for the second submission.
The image contains the date the certificate was issued, which is of course today.
I underlined the date as well after my first rejection.

Does anyone have an idea how I can resolve this problem?
I actually need to get my access asap so I'm in bit of a hurry.

Thanks for your help in advance, I really appreciate it.

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