Billing issue - Charged for Copilot Pro+ after cancellation; plan unavailable t (Billing and payments) #4481841

[thatimoeti]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Please describe your Copilot billing, signup, or activation issue
Hello,

I am writing to report a billing and account issue regarding my GitHub Copilot Pro+ subscription.

Issue Summary: I was attempting to upgrade to the Copilot Pro+ plan. During the process, I cancelled my existing subscription. However, when I tried to resubscribe to the Pro+ plan, it is no longer available—I only see the GitHub Free plan option.

Additional Concern: Despite cancelling my subscription beforehand, I was still billed today for the Copilot service. I have been charged for a service I can no longer access or resubscribe to.

Request: I request either:

Restoration of my previous plan with a credit applied to today's charge, OR
A full refund of today's billing charge
Account Details:

GitHub username: thatimoeti
Billing date: June 15, 2026
I understand that new sign-ups for Copilot Pro+ are currently paused. However, I was an existing subscriber attempting to upgrade, and I should not have been charged after cancellation if the plan would become unavailable.

Thank you for your prompt assistance in resolving this matter.

What type of issue are you facing?
Payment method issues

Payment method used
Credit/Debit card

Have you updated your payment information or card details recently?
Yes

Have you adjusted your budget recently?
No

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[isential-gmbh]

Welcome!

https://github.com/orgs/community/discussions/199062