Unable to Update Billing Information – Blocking GitHub Actions

[snecompany]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Other

Body

Hi team,

I tried updating my billing information, but I’m getting the following error message:

"""
Sorry, you can't update your billing information at this time
There appears to be an issue with the billing information. We're looking into it and will send you an update within 48 hours. Thank you for your patience.
"""

I entered my billing details in Korean, so I suspect that might be the cause of the issue.
Unfortunately, I’m also unable to edit or update the billing details.
Currently, our production project’s GitHub Actions are not running due to this billing problem, so it’s quite urgent.

Could you please check the error or help resolve it as soon as possible?

Thank you for your help!

[Stark-SK]

Hi,

This error usually appears when GitHub’s billing system flags the payment profile for verification or format validation, and it can temporarily block any edits until the review process is completed.

1 - The message you received (“We’re looking into it and will send you an update within 48 hours”) usually means the billing system has already triggered an internal review. In most cases, you won’t be able to modify billing details until that process finishes.

2 - Since you mentioned entering billing details in Korean, it’s possible the issue is related to character format or address validation rules. GitHub billing fields sometimes expect Latin-character formatting depending on the payment processor or region settings.

3 - At this stage, repeatedly trying to update the billing info typically won’t work until the current verification window is resolved. It’s best to wait for the 48-hour review cycle mentioned in the message.

4 - If your GitHub Actions are currently blocked, that is expected when billing is in a pending or invalid state. Once the billing profile is validated or corrected, usage should resume automatically.

5 - If it goes beyond 48 hours without an update, you should reply directly to the existing billing support case (or contact GitHub Support) and include:
a - Screenshot of the error message
b - The billing region and format used
c - Confirmation that Actions workflows are impacted

Unfortunately, Community members can’t directly fix billing system issues, but GitHub Support should be able to resolve or manually correct the billing profile once they review your case.

[yogeshg-05]

Hi,

This looks like an issue on GitHub's side rather than a problem with your repository or GitHub Actions configuration. Since GitHub has already indicated that they are investigating the billing information issue and will provide an update within 48 hours, the best course of action is to wait for their response.

In the meantime:

• Verify that your payment method is valid and has not expired.
• Ensure the billing address matches the payment method details.
• Check whether your account or organization has any outstanding billing issues.
• Try updating the billing information using a different browser or in an incognito/private window.

If the issue persists after the stated investigation period, contact GitHub Support directly and include the error message, account details (excluding sensitive information), and any relevant screenshots.

Hope this helps.

[iamkhan49]

Hi,

Thanks for reaching out, and sorry you’re dealing with this.

Based on what you shared, the issue may be related to the billing information format (possibly the Korean characters), but we can’t confirm that yet.

Here’s what you can do for now:

1. Wait for the 48-hour review period if it’s still ongoing.

2. If possible, try updating the billing details using English characters once editing becomes available.

3. If the issue continues after 48 hours, please contact support again with:

   Your account/organization name
   Screenshot of the error
   Time when the issue started

We understand this is urgent since it’s affecting your production GitHub Actions. Our team will investigate and help resolve it as soon as possible.

Thank you for your patience.