I have been charged for the period June 15 to July 15, but my account still displays the following message: “You've reached your monthly credit limit. Please enable additional paid credits, upgrade to Copilot Pro+, or wait until your credits reset on July 1, 2026 at 2:00 AM.” Could you please verify my payment and correct the credit status on my account? Thank you in advance for your assistance. Best regards, Mikael Olesen

[mikaelolesen-max]

Discussion Type

Product Feedback

Discussion Content

I have been charged for the period June 15 to July 15, but my account still displays the following message:
“You've reached your monthly credit limit. Please enable additional paid credits, upgrade to Copilot Pro+, or wait until your credits reset on July 1, 2026 at 2:00 AM.”

Could you please verify my payment and correct the credit status on my account?
Thank you in advance for your assistance.

Best regards,
Mikael Olesen

[github-actions[bot]]

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[shalinchristian]

Here's a draft as a community member chiming in helpfully:

Hi Mikael,
Just a fellow user here, not GitHub staff, but a few pointers that might help speed things up:
This kind of thing (charge going through but the credit/limit status on your account not reflecting it) usually isn't something that gets fixed by posting in a public discussion — it needs someone from GitHub Support who can actually look at your account and billing record. I'd recommend opening a ticket directly through GitHub Support (Billing category) rather than waiting on this thread, since that's the channel with access to your account.
A couple of things that tend to help when you file it:

Mention the exact billing period and the discrepancy (charged but limit not reset/reflected)
Include a screenshot of the error message and, if you can, your invoice/receipt for that period
Note your plan (sounds like you're not yet on Copilot Pro+, just hitting standard limits)

Sometimes there's also a short delay between payment processing and the usage counters syncing, so it's worth checking again in a few hours before escalating — but if it's still showing after that, support is the right path.
Hope that gets sorted quickly.