Previously approved twice but benefits never received, now repeatedly rejected

[mdnuruzzamannirob]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hi everyone,

I'm a student at Ideal College, Dhaka which is affiliated
with National University of Bangladesh. I have a frustrating
history with the GitHub Student Developer Pack and need help.

My History:

1. Applied → Got APPROVED ✓
2. Approval was REVOKED (no clear reason given)
3. Applied again → Got APPROVED again ✓
4. This time benefits were NEVER granted despite approval
5. Applied again → Keep getting REJECTED ✗
6. Attaching my latest rejection email as proof

My Situation:

• My Student ID Card clearly shows "Ideal College"
  as my institution
• National University of Bangladesh does NOT provide
  institutional email addresses (nu.ac.bd / nu.edu.bd)
  to its students
• My college has no online student portal to verify
  enrollment
• National University is one of the largest universities
  in the world by enrollment — millions of students in
  Bangladesh face this exact same issue

My Questions:

1. Why was I approved twice but never received benefits?
2. Why was my approval revoked without explanation?
3. Is a Student ID Card not sufficient proof of enrollment?
4. What alternative documents can I provide since no
   institutional email is available?
5. Is there a way to get a manual review of my application?

I am a genuine student and just want access to developer
tools to improve my skills. I have been through this
process multiple times and it is very discouraging.

Any help from the community or GitHub staff would be
really appreciated.

Thank you.

[arnobsark]

That sounds frustrating, especially after being approved previously.

From what you've described, no one in the community can explain why an approval was revoked or why benefits were never provisioned—only GitHub's Education team has access to those records.

A few things that may help:

• If your previous application was approved but the benefits were never activated, mention the approximate approval dates and include any confirmation emails or screenshots when contacting GitHub Education Support. That gives them something concrete to investigate.
• A student ID alone is sometimes enough, but GitHub may request additional proof depending on the institution and the information available. If your university doesn't issue institutional email addresses, you can also provide any official enrollment certificate, current class schedule, tuition receipt, or other document issued by your college that confirms your current enrollment.
• Since this involves multiple approvals, a revocation, and repeated rejections, I would ask for a manual review rather than submitting another application immediately. Reapplying without new information is unlikely to change the outcome.

I hope GitHub staff can take a closer look at your account history, as this seems to require an internal review rather than a standard verification.

[rehuux]

You're definitely not alone; this is a common issue for students in countries where .edu emails aren't provided.

Here’s what I’d suggest:

---

1. Check Your Documents Carefully

· Make sure your Student ID Card is clearly readable (good lighting, no blur).
· Ensure the name on your ID matches your GitHub profile name exactly.
· If your ID has an expiration date, make sure it hasn’t passed.

---

2. Alternative Proof You Can Provide

Since you don’t have an institutional email or portal, try submitting:

· A current course enrollment confirmation (PDF) from your college registrar.
· An official fee receipt for the current semester.
· A signed letter from your college on official letterhead confirming your active enrollment.

Even if the system doesn't ask for these, you can often attach them in the "additional notes" section.

---

3. Why Approval Might Get Revoked

GitHub Education sometimes does a manual audit after auto-approval. If they can't verify your enrollment through external sources (like a public university directory), they may revoke it. It’s not personal—just their verification system being strict.

---

4. Request a Manual Review

Yes, you can request one!
Reply to your rejection email and politely ask:

"I’d like to request a manual review. I can provide additional documents like a fee receipt or a letter from my college. Please let me know where I can upload them."

GitHub support does respond to these, though it may take a few days.

---

5. Escalate via Support Ticket

If you keep getting auto-rejected, open a direct ticket at:
👉 https://support.github.com/contact
Choose "Education" and explain your situation clearly with all attachments.

---

Final Thought

You're a genuine student, and GitHub does want to help but their system relies heavily on automation. Be persistent, provide as much official proof as possible, and request human review.

Good luck! Let us know how it goes. 🙌

[Satveek-Gupta]

It sounds like GitHub's verification system is having trouble independently confirming your current enrollment, not necessarily questioning whether you're a real student. A student ID alone is often not enough for verification. If possible, submit additional documents such as an enrollment certificate, transcript, registration slip, or a letter from your college. Since you've been approved twice before, I'd recommend contacting GitHub Education support directly and requesting a manual review, explaining the approval/revocation history and the lack of institutional email services at your university. Hopefully a staff member can investigate your specific case.