user data for payment bloqued

[norteplaydev]

🏷️ Discussion Type

Question

Body

i tried to add my personal information to add my credit card to pay more hours for codespace and now I am bloqued! they ask me to wait 48 hours to try again... I don't know what to do now and I need to keep working... how can I solve this issue?

[arnobsark]

This usually happens when GitHub's payment verification or fraud-prevention system temporarily blocks further attempts after a failed or flagged verification. Unfortunately, the 48-hour cooldown cannot normally be bypassed from your side.

In the meantime, I would recommend:

• Wait for the 48-hour period to expire before trying again.
• Ensure the name, billing address, and other details exactly match those associated with your payment method.
• If the issue is urgent or the block remains after 48 hours, contact GitHub Support and explain that you need to restore access to Codespaces as soon as possible. Include the approximate time the block occurred and any error messages you received.

GitHub Support can determine whether the restriction can be lifted or if additional verification is required.

[Ansh339412]

The message usually means that the payment verification system has temporarily locked further attempts after detecting something it couldn't verify. try to wait for 48 hours
Double-check your billing information before trying again:
1.Name matches your bank/card exactly.
2.Billing address matches your card statement.

[1072963142-bot]

Here’s the thing: I’m in China, and I need a VPN to use this app. But if I want to subscribe, I can’t—I don’t have a credit card; I only have a debit card, and the only payment options are Alipay or WeChat Pay, so I can’t subscribe. Now it says that accounts without a subscription are limited to 20 messages per day. What should I do?

[Ansh339412]

That sounds frustrating. The combination of regional payment methods and needing a VPN can make it difficult to subscribe.

Here are the options you have:

Use the web version if possible. Sometimes the payment options available on the web differ from those in the mobile app, depending on your region and how you're accessing it.
Check whether your debit card supports international online payments. Some Visa or Mastercard debit cards work for subscriptions just like credit cards. If yours does, you may be able to use it through the web or your app store.
Subscribe through your app store.
If you're on Android, you may be able to pay through your Google Play balance or another payment method supported by Google Play.
If you're on iPhone, you may be able to pay through your Apple ID balance, which can sometimes be topped up using local payment methods.
Ask a trusted friend or family member to gift you an app store gift card (Apple or Google Play) if that's an option in your region.
Use the Free plan and spread your usage across the day if none of the above works. If you're hitting limits regularly, it may be worth trying other AI assistants for overflow until you're able to subscribe.

Regarding the 20 messages per day: usage limits on the Free plan can change over time and may vary by region, account, and current demand. If your app says you're limited to 20 messages, that's the limit currently being applied to your account.

[1072963142-bot]

Thank you for the solution you provided. However, the payment methods listed on the website are as follows. Since we don’t use Bitcoin in China—we use the Chinese yuan instead—this is indeed a bit of a headache for me. I have a debit card that I can use for the subscription.

[Ixester]

I tried to add my personal information to add a credit card and pay for additional Codespaces hours, but my account was blocked. Now I'm being asked to wait 48 hours before trying again, and I urgently need to continue working. Is there any way to resolve this issue or have the restriction lifted sooner?