Charged for Copilot Pro+ but features not activated for 2+ weeks (Ticket #4492314)

[waleedelsefy]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Copilot in GitHub

Body

I’m posting this publicly because my billing ticket has been unresolved for over two weeks.

Account: waleedelsefy
Plan: Copilot Pro+ (monthly)
Charged amount: $39.00 USD
Charge date: June 17, 2026, 11:38 PM PDT
Transaction ID: ch_3TjZalJFr6CCHwIi0jIq5dmR
Ticket: #4492314

I received a confirmation that Pro+ is active, but the Pro+ features are still not available on my account.

Request:

• Please escalate this to the Billing team manager.
• Either activate Pro+ fully on my account or issue a full refund.

I’m happy to provide any verification privately. Please keep the ticket open until resolution is confirmed.

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