Continuous "First Name Mismatch" rejection

[namhoon-pnu-fres]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I am stuck in a rejection loop with my GitHub Faculty application due to what seems to be an automated name-parsing bug.

The system continuously rejects me with this message:
"Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information."

However, I have verified multiple times that my name is spelled EXACTLY the same across all required fields:

Official School Document (Certificate of Employment)

GitHub Public Profile

GitHub Billing/Payment Information

There are absolutely no typos, nicknames, or variations. Every single letter and spacing matches perfectly.

[github-actions[bot]]

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[mwermelinger]

I have exactly the same issue, it says both my first and last name can't be recognised. I've submitted over 8 applications in the past 1.5h. I tried different combinations of:

• photographing with my phone and with my laptop camera
• photographing a printout and directly the screen
• photographing an employment letter and my staff intranet employment page.

To no avail: even though my name is on both documents exactly as in GitHub, it doesn't recognise it. In the intranet page the name is in big bold font and still nothing.

This is a highly frustrating and convoluted process, especially when, as in my case, the email is of the form .ac.uk, .edu, or some other national higher education domain. In such cases, why not just accept a validated email as proof the user still belongs to an education institution? Would save a lot of CO2 emissions in revalidation attempts and posts on this forum.

[wpforest]

Try us your phone and take a clear img to upload