Support ticket no response

[CyberOdSE]

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Hi, can anyone help me out?

Dear Team,

Recently I tried to re-activate my github educational developer pack. I previously claimed it on my other account (l), I have downgraded my account on () and tried to re-activate on this account, but gives the error the benefits already have been claimed before.

Please help me out,

[SilasRodrigues19]

Hey @CyberOdSE

Support takes a while to respond to tickets, you need to be patient and wait.

[AshleyJackson]

@SilasRodrigues19 What's your experience with their response times?

I've had one open for 7 days with no response.

[ghost]

It's interesting, I had a ticket that I opened to help resolve account access when returning to a previous employer. The support team responded within 24 hours and were extremely helpful. Now my account was flagged seemingly out of the blue and I'm extremely limited as to what I can do here. Ticket has been sitting unacknowledged for 9 days now. I understand exercising patience and higher volumes of support requests, but this seems excessive. It does not seem like a short term or isolated issue either

[Hercztonic]

@CyberOdSE they are not responding still for me.