Audio Issues

[it-dalilk]

Hi,

I am using the pre-recorded audio API:
https://api.deepgram.com/v1/listen?smart_format=true&model=nova-2-conversationalai&language=en-US.
I send the audio file in the body as body: mp3Blob. However, my clients are encountering multiple issues, including:

Slow upload errors: This frustrates users and sometimes causes them to leave the page.
Empty transcripts: The API returns no content for certain recordings.
Bad Request errors: The API responds with errors like "failed to process audio: corrupt or unsupported data."
Here are examples of the error messages (with request IDs):

{"err_code":"Bad Request","err_msg":"Bad Request: failed to process audio: corrupt or unsupported data","request_id":"f78c45cd-9efd-41e1-bbed-714fa8e88174"}
{"err_code":"SLOW_UPLOAD","err_msg":"Request upload timeout.","request_id":"7b993e42-cac9-4620-86f3-28e47395bcde"}
{"err_code":"Bad Request","err_msg":"Bad Request: failed to process audio: corrupt or unsupported data","request_id":"3e00c5bf-5714-4d8b-82f7-57275d3d5014"}
I am using the JavaScript MediaRecorder library for recording audio on the client side.

How can I resolve these issues to ensure smooth and error-free processing for my clients?

[deepgram-community[bot]]

Hey there! It looks like you haven't connected your GitHub account to your Deepgram account. You can do this at https://community.deepgram.com - being verified through this process will allow our team to help you in a much more streamlined fashion.

[it-dalilk]

Hi,

I tried to connect it but I'm getting an error from Github:

[deepgram-community[bot]]

It looks like we're missing some important information to help debug your issue. Would you mind providing us with the following details in a reply?

• The deepgram product you are using (e.g Speech to Text, Agent API)

[it-dalilk]

I'm using Speech to Text

[it-dalilk]

@team-deepgram What's the solution for the slow API reponse?

[deadcoder0904]

@it-dalilk did you find a fix for this? i'm facing the same thing. nearly, 50% of requests give the same error for me.