Project stuck in "Restarting" state for hours after traffic spike

[zubairjameel]

Hi,

please help.

Project Ref: geckvfidnhyybxkpaxcn ( Free plan)

My app crashed today because of high traffic ( 500 active users ) (it showed "Unhealthy" status). I clicked the "Restart Project" button in settings to try and fix it.

It has been stuck saying "Restarting..." for hours now and won't turn back on.

Please tell me how to fix this? I really need to get my site back online for my users.

Thanks.

[GaryAustin1]

You need to contact support. The are the only ones that get the infra team to fix it.

[zubairjameel]

Still no luck bro

[GaryAustin1]

I think you are also on Discord with this.
Support is the only way. It is the weekend and they have less staff then.
Are you Pro?
Have you got a 2nd email saying you have been moved to infra team?

[zubairjameel]

didn't recieved anything from supebase and I am on free plan.

[GaryAustin1]

Free plan could be awhile.
Did you title your ticket something like "Project Stuck Restarting"?
They have a filter system to look for certain key words in the free queue to pull out for infra faster than getting to them in order.

[zubairjameel]

Yes I did

[zubairjameel]

Resolved