404 / 409 Error Can Anyone Help

[coletteburd]

Hi Supabase support,

I’m locked out of my Supabase dashboard after attempting to change the email associated with my account and then resetting through email.

I can authenticate, but the dashboard stays stuck on /dashboard/organizations with skeleton loaders. This happens in incognito/private browsing too.

Console/network errors include:

• api.supabase.com/platform/profile returns 409

• api.supabase.com/platform/profile returns 404

• api.supabase.com/platform/organizations / authorization / access-tokens return 404

Please restore access to my Supabase account/org/project or resolve the conflicting account profile state. I cannot use the support portal because the dashboard never loads my organizations.

I am on the paid pro plan and need the solved ASAP.

[7ttp]

heyy!! since its account specific
please reach via support@supabase.com

also drop the ticket # here, will bump it internally for faster then usual resolution :)

[7ttp]

closing this up, as of now
feel free to reopen if the issue still persists

[coletteburd]

Hi, No, my issue is still persisting, please have someone help me. It has been over a week of not being able to access my account. It is getting ridiculous.

…

On Wed, May 13, 2026 at 2:08 AM Vaibhav ***@***.***> wrote: closing this up, as of now feel free to reopen if the issue still persists — Reply to this email directly, view it on GitHub <#45771 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B4B4HLNM625GDFMPJZFVHRD42Q3RBAVCNFSM6AAAAACYYSYNQSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTMOJQGI2TKNI> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>. You are receiving this because you authored the thread.Message ID: ***@***.***>

-- -Colette

[7ttp]

Hi, No, my issue is still persisting, please have someone help me. It has been over a week of not being able to access my account. It is getting ridiculous.

as mentioned earlier, have u reached out to support?
if yes, you mustve got an email with the ticket #
please drop it here, and ill bump it via an informal path

[coletteburd]

Hey I have reached out to support multiple times, I had someone say they were going to fix the issue, and nothing has changed. Ticket: SU-373690

…

On Wed, May 13, 2026 at 8:53 AM Vaibhav ***@***.***> wrote: Hi, No, my issue is still persisting, please have someone help me. It has been over a week of not being able to access my account. It is getting ridiculous. have u reached out to support? if yes, you mustve got an email with the ticket # please drop it here, and ill bump it via an informal path — Reply to this email directly, view it on GitHub <#45771 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B4B4HLP6KPX35XARAZO77NL42SLA7AVCNFSM6AAAAACYYSYNQSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTMOJQG4YTIMI> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>. You are receiving this because you authored the thread.Message ID: ***@***.***>

-- -Colette

[7ttp]

sorry for what u've been facing 🙏
js bumped it, will be resolved asap