Project stuck in "Coming up" for 5 days after unpause (ca-central-1) — Auth returning 400s for existing users

[Davidobadun]

Project details

• Project ref: fqkcnigfjtekmrxlvsmy
• Region: ca-central-1 (t4g.nano, Free plan)
• Postgres version: Unknown — Settings → Infrastructure is greyed out/inaccessible
  while the project is in this state
• Support ticket: SU-422657

What happened

My free-tier project was paused due to inactivity. I unpaused it on Monday, July 13,
and it has been stuck in "Coming up..." on the dashboard for 5 days now.

Current dashboard state:

• Status: Coming up...
• Database / PostgREST / Auth / Realtime / Edge Functions: Healthy
• Storage: Coming up... (spinning, never completes)
• Last Backup: blank
• Settings → Infrastructure: greyed out / inaccessible

Impact

Users that existed before the pause cannot log in — Auth requests return 400
(visible in Unified Logs). Nothing was changed on my end; same project URL and anon key.

What I've tried

• Waited well past the documented ~5 minute restore window (5 days)
• Refreshed dashboard / incognito — state unchanged
• Cannot retry pause/restore or check infrastructure settings — controls are locked
  while the project is in this transitional state
• Filed support ticket SU-422657

Suspected cause

Timeline lines up with the June 30 "Project status change failures in multiple regions"
capacity incident — ca-central-1 is on the affected region list. The restore job appears
stuck/orphaned and likely needs to be manually re-queued.

Could someone from the team take a look and kick the restore for this project?
Happy to provide any additional info. Thanks!

[GaryAustin1]

When did you file your support ticket?

[Davidobadun]

i filed it on Monday. The issue just got resolved. Thank you , David Obadun

…

________________________________ From: GaryAustin1 ***@***.***> Sent: Friday, 17 July 2026 18:15:09 To: supabase/supabase ***@***.***> Cc: David Obadun ***@***.***>; Author ***@***.***> Subject: Re: [supabase/supabase] Project stuck in "Coming up" for 5 days after unpause (ca-central-1) — Auth returning 400s for existing users (Discussion #48050) When did you file your support ticket? — Reply to this email directly, view it on GitHub<#48050?email_source=notifications&email_token=AI5RX5MXIMX7IRHFC7SNGXD5FKQO3A5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNZWG43TANJXUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVRTG633UMVZF6Y3MNFRWW#discussioncomment-17677057>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AI5RX5L6OS5AXKC4F6W27F35FKQO3AVCNFSNUABIKJSXA33TNF2G64TZHMZDCNBVHA3TCOJTHNCGS43DOVZXG2LPNY5TCMBUGQ4TINZWUF3AE>. You are receiving this because you authored the thread.Message ID: ***@***.***>