Ticket #SU-506046 – Invoice #RUVAXD-00011

[AreaScoutsDeveloper]

Hello Supabase Billing Team,

I’m reaching out to kindly ask whether you would consider forgiving invoice RUVAXD-00011 for $1,734.60 in full.

We are just launching LineAlgo and currently have zero users. Unfortunately, a mistake in our application code caused repeated reads of large data payloads during development, generating unexpectedly high egress usage. This was not customer-driven growth or usage we intended to generate.

Our previous invoices were approximately $17–$26, so this bill came as a significant surprise. As a startup at the very beginning of our launch, we cannot comfortably absorb this expense and would sincerely appreciate your help.

We have investigated the issue and made changes to reduce unnecessary transfers, improve caching, and monitor usage more closely. We recognize that managing our application’s usage is our responsibility, and we are continuing to address the remaining inefficiencies.

Would you please consider a one-time credit for the entire $1,734.60, including tax? If the invoice has already been paid, we would be grateful for a full refund.

We want to continue building with Supabase and will pay for our services and legitimate usage moving forward. We are not asking for ongoing free service—only some understanding and assistance with this accidental development incident as we get our business started. Additionally, could you please check our October bill as well for any unusual charges or spikes related to this issue? please see attached Invoice of our normal monthly bills.

Thank you for considering our request. Your help would make a meaningful difference to our ability to launch. We are happy to provide the incident report or any additional information your team needs.

[k1ng-arthur]

This is not the place to reach supabase billing team, you have already reached out by support by the looks of it so i would wait on that

[AreaScoutsDeveloper]

Hi Ibrahim, Thanks for letting me know. Do you happen to know what the typical response time for support is? We’ve been waiting for over 72 hours now without an update, so we were hoping to get some clarity on expected timelines. Thanks,

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On Fri, Oct 16, 2026 at 9:57 AM Ibrahim ***@***.***> wrote: This is not the place to reach supabase billing team, you have already reached out by support by the looks of it so i would wait on that — Reply to this email directly, view it on GitHub <#51842?email_source=notifications&email_token=AK3CZGFDITAEEZEIZNKLSI35UISLXA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBZG42TAMZZUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVRTG633UMVZF6Y3MNFRWW#discussioncomment-18975039>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AK3CZGAQUL4ZXPCDMZG5VS35UISLXAVCNFSNUABIKJSXA33TNF2G64TZHMZDCNBVHA3TCOJTHNCGS43DOVZXG2LPNY5TCMJQGM4TKMZUUF3AE> . You are receiving this because you authored the thread.Message ID: ***@***.***>