Project stuck in "Coming up" for 2+ days after resume — Database/Storage down, PGRST205 (SU-527652)

[martinsintierra]

Project ref: lblxtgqefiuygifgiixl (sa-east-1, Free plan, Nano). Support ticket: SU-527652 (no human response yet).

I resumed the project from pause on Oct 27 ~11:00 UTC-3. Since then Database and Storage stay "Coming up...", while PostgREST, Auth, Realtime and Edge Functions show Healthy. "Restart project" is disabled ("project is not active") and the SQL editor is not accessible.

Auth /health returns 200.
PostgREST is reachable but its schema cache is empty. /rest/v1/sesiones returns 404 PGRST205 "Could not find the table ... in the schema cache".
Postgres logs. "password authentication failed for user supabase_admin" and "relation realtime.subscription does not exist" every minute.

Looks like an incomplete restore. I need the existing data (please don't recreate the project). Could someone from the team take a look at the ticket? Thanks.

Similar to #50003 (project stuck in "Restoring" after resume).

[GaryAustin1]

This will have to be handled by Support. They get to these issues for Free but you are behind all Pro and Free ahead of you in the infra queue when you get there. This is not likely an hours thing.