Unable to access platform.cognee.ai- 504 Gateway Timeout during tenant initialization

[LStromann]

=I'm unable to access the cognee platform, the app starts loading but then fails during tenant initialization. In the browser console I see:
get access token :ok
getorcreatapikey:ok
get tenant:ok
Then 504 An unexpected response was received from the server

This discussion was automatically pulled from Discord.

[LStromann]

thanks for reporting this. I'm also unable to access the platform right now. looks like it might be a platform-side issue.

[LStromann]

Yes, it is a platform-side issue we are fixing it now

[LStromann]

Hey <@971267119079653416> can you try again now? Try from an incognito window or remove your existing cookies just in case

Issue was resolved on platform side

[LStromann]

Hey team - from Australia getting the same issues still

[LStromann]

We had huge surge in demand for the service over the weekend and our Azure resource allocation reached a limit

[LStromann]

We limited the amount of new users and are trying to handle CPU usage of the service to enable the usage of everyone else