CS Copilot — Payabli

AI-powered ticket resolution tool for Payabli's CS, SRE, and engineering teams. Enter Linear ticket IDs or describe a problem in plain text, and the copilot automatically gathers context from Linear, Slack, and Payabli, then generates a diagnosis with actionable solutions.

Features

• Fetches Linear ticket metadata, description, and comments
• Searches help and SRE Slack channels for related messages
• Pulls recent alerts from #sre-alerts and #sre-prod-bug-alerts
• Looks up Payabli transaction details when a transaction ID is found
• Generates AI-powered copilot summary with root cause analysis
• Provides numbered suggested solutions with per-step ownership (SRE, PayIn, PayOut, PayOps, CS)
• Free-text mode — describe a problem without a ticket ID
• Cards render one at a time as they complete

Quick Start

# 1. Fill in API keys in index.html (see Configuration below)

# 2. Start the proxy server
node server.js

# 3. Open http://localhost:8081

Configuration

Open index.html and fill in the CONFIG object at the top of the <script> tag:

const CONFIG = {
  ANTHROPIC_API_KEY: '',   // sk-ant-...
  LINEAR_API_KEY:    '',   // lin_api_...
  SLACK_TOKEN:       '',   // xoxp-... or xoxb-... (needs search:read + channels:history)
  PAYABLI_TOKEN:     '',   // Payabli org-level API token
  PAYABLI_BASE_URL:  'https://api.payabli.com',
};

A yellow warning banner appears if any keys are missing.

Architecture

Browser (index.html)
  ├─ /api/linear      → server.js proxy → Linear GraphQL API
  ├─ /api/slack/*      → server.js proxy → Slack Web API
  ├─ /api/anthropic    → server.js proxy → Anthropic Messages API
  └─ Direct call       → Payabli REST API (transaction lookup)

server.js is a lightweight Node.js proxy that forwards API requests to avoid CORS restrictions (especially Anthropic's org-level CORS policy).

Usage

1. Enter ticket IDs (e.g. SRE-4421, PIN-2776) or a plain-text problem description
2. Press Analyze → or hit Enter
3. Cards appear as each ticket is processed through the pipeline

Stack

• Single index.html — vanilla HTML + CSS + JS, no framework or bundler
• server.js — Node.js proxy server (zero dependencies)
• Anthropic API (claude-sonnet-4-6) for AI analysis
• Linear GraphQL API for ticket data
• Slack Web API for message search and channel history
• Payabli REST API for transaction lookup

Team

Built by Team 12 at the Payabli AI Hackathon 2026: Evelio, Luis Trista, Vamsi, William Corbera, Rupal