Not able to connect to postgres server whereas team member can connect through the application

[AkankshaS1996]

I am trying to connect to my team database server hosted on AWS but I am getting "Connection Timeout Expired" error. Whereas my colleague, is able to connect to the server. We both are connecting with the same credentials but getting different results.

My application details:
Version
9.7
Application Mode
Desktop
Commit
cad6025 2025-08-20
Python Version
3.13.7
Current User
pgadmin4@pgadmin.org
Electron Version
35.4.0
Browser
Chrome 134.0.6998.205
Operating System
macOS-26.0-arm64-arm-64bit-Mach-O
pgAdmin Database File
/Users/bti-001217/.pgadmin/pgadmin4.db
Log File
/Users/bti-001217/.pgadmin/pgadmin4.log

My team mate's application details:
Version
9.7
Application Mode
Desktop
Commit
cad6025 2025-08-20
Python Version
3.13.7
Current User
pgadmin4@pgadmin.org
Electron Version
35.4.0
Browser
Chrome 134.0.6998.205
Operating System
macOS-15.1.1-arm64-arm-64bit-Mach-O
pgAdmin Database File
/Users/tarunmehta/.pgadmin/pgadmin4.db
Log File
/Users/tarunmehta/.pgadmin/pgadmin4.log

The only difference that can be seen in both the application details is the Operating System. My OS is macOS-26.0 and my team mate's OS is macOS-15.1.1

I am able to connect to postgres server through the terminal but getting error when connecting through the application.

[RohitBhati8269]

Can you please share pgAdmin logs?
You could also try increasing the timeout from the parameters tab of the server dialog.

[AkankshaS1996]

I checked the logs today and only found one warning message as attached.

Tried connecting to the server with timeout to 120 seconds but still was not able to connect.

[yogeshmahajan-1903]

I checked the logs today and only found one warning message as attached.

Tried connecting to the server with timeout to 120 seconds but still was not able to connect.

Click on 'realod logs'. Logs should be printed for connection errors.

[akshay-joshi]

No response from the author, hence closing it.