fig.write_image() Freezes with no errors (Windows 11, Python 3.12, Kaleido 0.2.1)

[BulzoDev]

When calling fig.write_image() using Plotly with Kaleido on Windows 11 (Python 3.12), the process freezes indefinitely without throwing any errors.
The bot remains stuck at: INFO - Chart created successfully. Saving image...

No output is generated, and Ctrl + C does not stop the process.

System Information
OS: Windows 11
Python Version: 3.12
Plotly Version: 5.20.0
Kaleido Version: 0.2.1
RAM: 32GB

[Syntoxikoo]

Experiencing the same issue using python 3.13.2 with Windows 11 and latest kaleido

[johanneszellinger]

+1

[NagaRajRaparthi]

+1

[sidharthrajaram]

+1

[joseph-sch]

Probably the same issue as #110

[djconly85]

Adding my +1 for this. Also want to note that with kaleido 0.2.1 I did not have this issue on Windows 10, then I started having it after switching to a new machine running Windows 11 (build 22631.5189).

[OedonLestrange42]

same！

[ayjayt]

Version 1.0.0 of Kaleido is currently in prerelease with a significant redesign (will be default release in early June). Plotly versions 6.1.1 and greater are compatible with Kaleido v1. Could you try upgrading to kaleido==1.0.0rc13 and Plotly==6.1.1 and let us know whether the issue persists?

[Syntoxikoo]

Update: works with Version 1.0.0 of Kaleido and plotly 6.1.1 on windows 11

[gvwilson]

thank you for letting us know