Update plugin Additional fields prevents the creation of tickets

[Olfa17]

Code of Conduct

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Is there an existing issue for this?

• I have searched the existing issues

GLPI Version

10.0.16

Plugin version

1.21.17

Bug description

Hello,

I am currently in version 10.0.16 of GLPI with the formcreator plugin in version 2.13.9 and the additional fields plugin in 1.21.17.

I updated the version of the plugin Additional fields from 1.21.16 => 1.21.17.
Since this update, when a user wants to create a ticket, as soon as they click on ‘Submit’, it creates the ticket but does not display the return to the form creation page.

Users therefore click on the button several times and this creates as many tickets as they have clicked on.

Do you have this problem?

Thank you in advance,
Best regards,

Relevant log output

No response

Page URL

No response

Steps To reproduce

1. Update plugin Fields 1.21.16 to 1.21.17
2. the problem appears

Your GLPI setup information

Informations sur le système, l'installation et la configuration

GLPI 10.0.16 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:fr_FR

Server

 

Operating system: Linux sv-glpi 5.10.0-26-amd64 #​1 SMP Debian 5.10.197-1 (2023-09-29) x86_64

PHP 8.2.22 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype,

curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd,

openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm,

tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"

upload_max_filesize="2M" disable_functions=""

Software: Apache/2.4.61 (Debian) (Apache/2.4.61 (Debian) Server at glpi-zolux Port 443

)

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36 Edg/131.0.0.0

Server Software: Debian 11

Server Version: 10.5.23-MariaDB-0+deb11u1

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: glpi@localhost/glpi

Host info: Localhost via UNIX socket

PHP version (8.2.22) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.5.23) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/www/html/glpi/files/_cache has been validated.

Write access to /var/www/html/glpi/files/_cron has been validated.

Write access to /var/www/html/glpi/files has been validated.

Write access to /var/www/html/glpi/files/_dumps has been validated.

Write access to /var/www/html/glpi/files/_graphs has been validated.

Write access to /var/www/html/glpi/files/_lock has been validated.

Write access to /var/www/html/glpi/files/_pictures has been validated.

Write access to /var/www/html/glpi/files/_plugins has been validated.

Write access to /var/www/html/glpi/files/_rss has been validated.

Write access to /var/www/html/glpi/files/_sessions has been validated.

Write access to /var/www/html/glpi/files/_tmp has been validated.

Write access to /var/www/html/glpi/files/_uploads has been validated.
Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details.

The following directories should be placed outside "/var/www/html/glpi":

‣ "/var/www/html/glpi/files" ("GLPI_VAR_DIR")

You can ignore this suggestion if your web server root directory is "/var/www/html/glpi/public".

PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.

PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/html/glpi/marketplace has been validated.

Access to timezone database (mysql) is not allowed.

GLPI constants

 

GLPI_ROOT: "/var/www/html/glpi"

GLPI_CONFIG_DIR: "/var/www/html/glpi/config"

GLPI_VAR_DIR: "/var/www/html/glpi/files"

GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "/var/www/html/glpi/files"

GLPI_CACHE_DIR: "/var/www/html/glpi/files/_cache"

GLPI_CRON_DIR: "/var/www/html/glpi/files/_cron"

GLPI_DUMP_DIR: "/var/www/html/glpi/files/_dumps"

GLPI_GRAPH_DIR: "/var/www/html/glpi/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/www/html/glpi/files/_locales"

GLPI_LOCK_DIR: "/var/www/html/glpi/files/_lock"

GLPI_LOG_DIR: "/var/www/html/glpi/files/_log"

GLPI_PICTURE_DIR: "/var/www/html/glpi/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/www/html/glpi/files/_plugins"

GLPI_RSS_DIR: "/var/www/html/glpi/files/_rss"

GLPI_SESSION_DIR: "/var/www/html/glpi/files/_sessions"

GLPI_TMP_DIR: "/var/www/html/glpi/files/_tmp"

GLPI_UPLOAD_DIR: "/var/www/html/glpi/files/_uploads"

GLPI_INVENTORY_DIR: "/var/www/html/glpi/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/html/glpi/locales"

GLPI_VERSION: "10.0.16"

GLPI_SCHEMA_VERSION: "10.0.16@b13256c443dd4fdb27b4a0d3b8fea8caba4dfaa9"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.7.5 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)

sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/html/glpi/vendor/symfony/console)

scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)

psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)

psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)

league/csv in (/var/www/html/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)

html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)

twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)

twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/html/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/html/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/html/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

phpCas version 1.3.8 in (/usr/share/php/CAS/source)

LDAP directories

 

Server: 'dc01.grp.zolux.local', Port: '389', BaseDN: 'OU=Utilisateurs,DC=grp,DC=zolux,DC=local', Connection filter: none,

RootDN: 'CN=GLPI_Search,OU=Utilisateurs,DC=grp,DC=zolux,DC=local', Use TLS: none

SQL replicas

 

Not active

Notifications

 

Way of sending emails: SMTP (anonymous@zolux-com.mail.protection.outlook.com)

Plugins list

 

fields               Name: Champs supplémentaires         Version: 1.21.17    State: Enabled

Install Method: Marketplace

formcreator          Name: Form Creator                   Version: 2.13.9     State: Enabled

Install Method: Marketplace

oauthimap            Name: Oauth IMAP                     Version: 1.4.3      State: Enabled

Install Method: Manual

Locales overrides

Anything else?

No response

[Windayz]

Problem encountered today: I had to downgrade the version to production as a matter of urgency.

[Olfa17]

Problem encountered today: I had to downgrade the version to production as a matter of urgency.

How did you manage to downgrade your version?

When I uninstall the plugin and delete the folder, it remains in version 1.21.17.

[Windayz]

I didn't uninstall it before on GLPI, I deleted the folder and put back the folder from the old version and reactivated it on GLPI.

[stonebuzz]

Hi @Windayz @Olfa17

Can you test this?
#892

Best regards

[Olfa17]

Hi @Windayz @Olfa17

Can you test this? #892

Best regards

What do you have to test ?

I can't see it

[stonebuzz]

hi @Windayz , @Olfa17

can you try this -> #893

[Olfa17]

hi @Windayz , @Olfa17

can you try this -> #893

Hello,

I modified the code but it doesn't work for me.
Should I do something else?

I modified the code in glpi/plugins/fields/inc/container.class.php

[Olfa17]

hi @Windayz , @Olfa17

can you try this -> #893

As mentioned in another ticket, I've downloaded the changelog.md and container.class.php files and replaced them in the Fields folder, but it doesn't work for me.

[Olfa17]

Same issue #882
But not working

[stonebuzz]

Still relevant with the latest version?

[Olfa17]

Still relevant with the latest version?

Hi,
Yes, the problem still exists with version 1.21.18 and GLPI version 10.0.16.

[stonebuzz]

@Olfa17

Could you explain your problem again (step by step, screenshot of container / fields etc ..)

I wonder if this could be a new / different problem?

Best regards