S1 Max Menu not showing #53
Replies: 5 comments 5 replies
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Hi @TheFourthRing, I pulled the KS1 Max 2.6.9.6 firmware from our archive and tested our patch against that exact binary. The patch lands correctly, the menu tap is being intercepted, and the Rinkhals UI is being launched as intended. So this isn't an install or patching problem. Getting the four squares at all confirms that part works, since a bad patch would give you nothing when you tap the entry. What you're hitting is a rendering issue inside the Rinkhals UI. Those four squares are the main menu buttons (Manage apps, App Store, Updates, Settings) drawing their backgrounds, but the icons and text labels on top aren't showing. Everything in that UI is drawn with runtime-loaded fonts, and on your printer that font rendering is coming up empty, which leaves blank tiles. To find out why, the most useful thing is the UI log at Rinkhals runs an SSH server, so you can pull it off the printer over your network:
If you'd rather get it as a file, plug in a USB stick and run A photo of the four-squares screen alongside the log would also help. One question: is this the first time you've run the Rinkhals touch UI on this printer, or did it work on an earlier Rinkhals version before you updated for 2.6.9.6? That tells us whether it's specific to this build. The S1 Max is a new machine and we don't have many examples in hand yet, so this report is genuinely useful for us. |
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Thanks Tom. That The file I actually need is the UI's own log. It's separate from the boot log and is only written when you open the Rinkhals menu, which is why it wasn't in the debug bundle. Could you:
That file captures the UI's startup and will show exactly why the icons and text aren't drawing. |
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I followed the instructions exactly as you described. However, I still do not have access to the report/protocol. As shown in the screenshot below, the file still cannot be opened. I would appreciate any further assistance in resolving this issue. Thank you in advance. I do it whit CMD as an Admin: I do it whit Powershell as an Admin: I cannot access this folder. I set the printer to Rinkhals and selected the 4 white boxes/images. |
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Ok, here is that output. Also on a side note, oddly enough, the menu is coming up when I choose the option below the rinkhals menu for "Export Logs to U-Disk." If I select that option right under "Rinkhals," I get the normal rinkhals menu. Hope that helps! `root@kobra-ks1m-fd65:/root# cat /tmp/rinkhals/rinkhals-ui.log Killed Killed Killed |
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I am also having this issue. The partial solution ive found is to click first the rinkhals button, then the "export logs to u-disk" button, which loads a rinkhals menu showing manage apps, install & updates, and advanced settings. No idea why that works but it does. Edit: Just saw another comment also found this solution, so it probably works on all printers with this issue. |
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I've tried the latest version since it supported firmware 2.6.9.6 on my S1 Max and even tried it again today, and it seems to install fine, but going to the new Rinkhals menu on the printer only shows me 4 white squares. Nothing that I'm supposed to see. I've tried the installer, and the full update both. I'm in LAN mode and I don't know what else to try.

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