Technical Support Guidelines

Ryan Guy edited this page Aug 8, 2018 · 4 revisions

On this page you will find information and guidelines for how to request technical support for the FLIP Fluids addon. We can only provide technical support for versions of the addon that have been distributed on the Blender Market.

The purpose of these guidelines is to streamline the process of reporting bugs/issues, troubleshooting scene issues, requesting features, and submitting questions/comments so that we have all of the necessary information in your request in order to help you as quickly as possible. Before requesting support, please read through the relevant guidelines. If your request for technical support does not adhere to the guidelines, your request may take longer to fulfill, or you may be asked to resubmit your request.

Reporting Bugs and Issues

Have you found an issue or bug within the FLIP Fluids addon? We would love to hear about it, so that the bug can be fixed and handled correctly. Bug report submissions will only be accepted through the Blender Market messaging system or through the GitHub Issue Tracker.

Before submitting a bug report, please read the Guidelines for Reporting Bugs and Issues Document.

Scene Troubleshooting

Are you having trouble with a simulation setup, need guidance on simulation settings, or require advice on how to execute an idea? You may request scene troubleshooting help. Scene troubleshooting help requests will only be accepted through the Blender Market messaging system.

Before requesting help, please read the Guidelines for Requesting Scene Troubleshooting Help Document.

Feature Requests

Notice: As of August 7th, 2018 there will be a hold placed on proposing feature requests. This hold will be lifted once we finish working through some of the current popular feature requests. Feature requests at this time will not be accepted. Thank you for your patience.

If you have an idea for a useful feature, or would like something changed within the addon, please let us know by making a feature request! Feature requests will only be accepted through the Blender Market messaging system.

Before making a feature request, please read the Guidelines for Feature Requests Document.

Have any questions or comments?

Do you have any questions or comments about the FLIP Fluids addon? Do not hesitate to let us know! You may submit any questions or comments to us through the Blender Market messaging system or by email at flip.fluids[at]gmail.com.

Before submitting a question, check out our Frequently Asked Questions page - your question may already be answered.

Clone this wiki locally
You can’t perform that action at this time.
You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Reload to refresh your session.
Press h to open a hovercard with more details.