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@pwseg pwseg commented Oct 15, 2025

Proposed changes

  • Rewrote the Sync section for accuracy and renamed it to How Zendesk data syncs
  • Reorganized/standardized all collection tables with intros + consistent framing.
  • Converted legacy HTML tables to Markdown.
  • Removed outdated Adding Destinations section.
  • Fixed the broken satisfaction_ratings anchor link.
  • A bunch of other random style fixes, I'm exhausted.

Merge timing

  • ASAP once approved

Related issues (optional)

#8046

@pwseg pwseg requested a review from forstisabella October 15, 2025 20:51
@pwseg pwseg requested a review from a team as a code owner October 15, 2025 20:51
@pwseg pwseg added the content-update updates to content that are not new features, includes grammar fixes, added notes label Oct 15, 2025
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@pwseg pwseg enabled auto-merge October 15, 2025 21:17
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This page is lookin' good!

Comment on lines +59 to +61
| [ticket_skips](#ticket_skips) | object | Records of tickets skipped by agents. Segment fully syncs all available records during each sync run. |
| [organization_memberships](#organization_memberships) | object | Links users to organizations. Organizations can have many users, and users can belong to multiple organizations if supported. Segment fully syncs all available records during each sync run. |
| [group_memberships](#group_memberships) | object | Links agents to groups. Groups can have many agents, and agents can belong to multiple groups. Segment fully syncs all available records during each sync run. |
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Do you know if Segment fully syncs all available records for each object in this table, or only these three?

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@forstisabella Just these three; AFAIK those specific endpoints in Zendesk's API don't support incremental updates. So the only wait to sync for those three is by syncing everything.

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oh gotcha - makes sense!

pwseg and others added 2 commits October 16, 2025 11:24
Co-authored-by: forstisabella <92472883+forstisabella@users.noreply.github.com>
Co-authored-by: forstisabella <92472883+forstisabella@users.noreply.github.com>
@pwseg pwseg merged commit b860f7c into develop Oct 16, 2025
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@pwseg pwseg deleted the fix-zendesk-anchor-link branch October 16, 2025 16:36
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2 participants