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Getting Help

Senyo edited this page Jun 7, 2026 · 6 revisions

Getting Help

Most Humidity Intelligence support is easier when the issue starts with the right context. You do not need to write a perfect report. You only need to show what changed, what Home Assistant is seeing, and what Humidity Intelligence is saying about its own state.

Best First Step

Open a GitHub issue from the Humidity Intelligence repository:

Open Humidity Intelligence issues

Pick the template that best matches the problem:

  • bug report
  • configuration help
  • feature request
  • UI gallery submission

If you are not sure, use configuration help or bug report. The maintainer can reroute it after triage.

What To Include

Include these whenever practical:

  • Humidity Intelligence version
  • Home Assistant version
  • HACS install or manual install
  • affected area: runtime, config flow, generated dashboard, services, diagnostics, documentation, HACS/install, or release/governance
  • what you expected to happen
  • what actually happened
  • whether this started after an update, reinstall, restart, or config change
  • screenshots only if they do not expose private data
  • downloaded Home Assistant diagnostics when available

Do not paste secrets, access tokens, internal URLs, addresses, device IDs, or private telemetry into a public issue.

Diagnostics Help The Most

For most runtime, configuration, generated dashboard, HACS, and support issues, the most useful attachment is the native Home Assistant diagnostics file for Humidity Intelligence.

See Diagnostics and Support Bundle for the exact download path.

Good Support Pattern

A useful issue usually looks like this:

Version: Humidity Intelligence x.y.z
Home Assistant: 2026.x
Install path: HACS
Affected area: Generated UI/dashboard

What happened:
The generated mobile dashboard still shows the older output detail layout after I
changed the output details option.

What I tried:
- restarted Home Assistant
- ran the dashboard export service
- checked that the configured entities are available

Diagnostics:
Attached native Home Assistant diagnostics download.

Use sanitized entity examples if needed:

sensor.example_room_humidity
switch.example_fan
binary_sensor.example_gate

What Not To Do

Avoid:

  • posting raw secrets or tokens
  • posting full private dashboards with personal entity names
  • assuming a generated dashboard issue is a runtime control bug
  • assuming a HACS update visibility issue means the release is missing
  • opening several duplicate issues for the same symptom

Maintainer Triage

Issue labels, priority, and next steps are manual maintainer decisions. Community comments and reactions are useful interest signals, but they are not approval, implementation authority, or release scheduling.

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