I can't connect to a device

[gustavosbarreto]

Discussed in #2893

^{Originally posted by igormcsouza June 15, 2023}
A have added shellhub agent to the device as explained, but when I try to login using shellhub, I got erros,

When I try to ssh direct to this device with same user and password, I can no problem! What should be my mistake?