Hackanomoly

Hackanomoly is the Slack support bot used for Hack Club help workflows, with ticket routing, helper tooling, App Home dashboards, and automation.

What It Does

Ticket Lifecycle

• Creates a backend ticket whenever a new help message is posted.
• Posts a user-facing thread reply with a resolve button.
• Generates short ticket titles.
• Suggests and applies team tags for routing.
• Assigns tickets to helpers when helpers reply in-thread.

Duplicate Guard

• Prevents repeat tickets from the same user within a short window.
• Uses relatedness checks to decide whether to close the newer ticket as a duplicate.
• Posts a summary and link to the original ticket when a duplicate is closed.

App Home

• Dashboard
• Guide
• User Profiles
• Assigned Tickets
• Team Tags
• DM User (maintainer-only)
• My Stats

Macros

Helper macros available in help threads:

• ?resolve and aliases like ?close
• ?reopen and aliases like ?open, ?unresolve
• ?ai and aliases like ?ask-ai
• ?faq
• ?identity
• ?fraud
• ?shipcertqueue and related aliases
• ?thread
• ?redirect and aliases like ?admin

Scheduled Jobs

• Daily stats summary post.
• Fulfillment reminder post.
• Stale-ticket monitor.

Scripts

Dummy data generator for performance testing:

uv run nephthys/scripts/add_dummy_data.py <num_records>

License

MIT