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Updates to styling #191

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Merged
merged 3 commits into from
Apr 4, 2025
Merged

Updates to styling #191

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Documentation edits made through Mintlify web editor
mintlify[bot] Apr 4, 2025
55b72ab
Documentation edits made through Mintlify web editor
mintlify[bot] Apr 4, 2025
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Merge branch 'main' into customize-slack-bot
katedonnellan1 Apr 4, 2025
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20 changes: 10 additions & 10 deletions slack/in-slack-actions.mdx
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@@ -1,25 +1,25 @@
---
title: "In-Slack actions"
description: "Triage your support queue super fast with in-Slack actions "
description: "Triage your support queue super fast with in-Slack actions"
---

## In your #support channel
## In your #support channel

![Slack Actions(1) Pn](/images/slack-actions\(1\).png)

You can take common actions directly from your Slack notification channel.
You can take common actions directly from your Slack notification channel.

- **Reply in Slack: **links you to the original support request in your customer Slack channel
- **I'll take this: **Assigns the thread to you in Plain
- **Status dropdown: **Updates the thread. All statuses are available to choose from in this dropdown.
- **Reply in Slack**: links you to the original support request in your customer Slack channel
- **I'll take this:** Assigns the thread to you in Plain
- **Status dropdown:** Updates the thread. All statuses are available to choose from in this dropdown.

To set up a Slack notification channel if you haven't already, head to your workspace settings → notifications, and choose the channel you'd like your internal team to get notified in.
To set up a Slack notification channel if you haven't already, head to your workspace settings → notifications, and choose the channel you'd like your internal team to get notified in.

## On the top-level message of the support request

Quickly update the status of a support request in Slack by using the ✅ or 👀 emojis on the top-level message.
Quickly update the status of a support request in Slack by using the ✅ or 👀 emojis on the top-level message.

- ✅: Moves the status of the thread in Plain to **Done**
- **👀**: Moves the status of the thread in Plain to **Investigating **
- **👀**: Moves the status of the thread in Plain to **Investigating**

Only emojis added by workspace members will cause the status of the thread to update.
Only emojis added by workspace members will cause the status of the thread to update.