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Merged
merged 4 commits into from
Jul 10, 2024
Merged

P-7886: Thread timeline page #2

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12d95f1
Small changes
Jul 10, 2024
330e035
Merge branch 'main' into p-7886-thread-timeline-page
Jul 10, 2024
ed631a6
Added functions to utils
Jul 10, 2024
c73c81e
Cleaned up + type + use rawRequest
Jul 10, 2024
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66 changes: 33 additions & 33 deletions app/page.tsx
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Original file line number Diff line number Diff line change
@@ -1,6 +1,6 @@
import Navigation from "@/components/navigation";
import styles from "./page.module.css";
import { plainClient } from "@/utils/plainClient";
import { plainClient } from "@/lib/plainClient";
import { ThreadRow } from "@/components/threadRow";
import { PaginationControls } from "@/components/paginationControls";

Expand All @@ -10,39 +10,39 @@ export const fetchCache = "force-no-store";
const TENANT_EXTERNAL_ID = "abcd1234";

export default async function Home({
searchParams,
searchParams,
}: {
searchParams: { [key: string]: string | undefined };
searchParams: { [key: string]: string | undefined };
}) {
const threads = await plainClient.getThreads({
filters: {
// If you want to only allow customers to view threads they have raised then you can filter by customerIds instead.
// Note that if you provide multiple filters they are combined with AND rather than OR.
// customerIds: ["c_01J28ZQKJX9CVRXVHBMAXNSV5G"],
tenantIdentifiers: [{ externalId: TENANT_EXTERNAL_ID }],
},
after: searchParams.after as string | undefined,
before: searchParams.before as string | undefined,
});
const threads = await plainClient.getThreads({
filters: {
// If you want to only allow customers to view threads they have raised then you can filter by customerIds instead.
// Note that if you provide multiple filters they are combined with AND rather than OR.
// customerIds: ["c_01J28ZQKJX9CVRXVHBMAXNSV5G"],
tenantIdentifiers: [{ externalId: TENANT_EXTERNAL_ID }],
},
after: searchParams.after as string | undefined,
before: searchParams.before as string | undefined,
});

return (
<>
<Navigation title="Plain Headless Portal example" />
<main className={styles.main}>
<h2>Support requests</h2>
{threads.data && (
<>
<div className={styles.list}>
{threads.data?.threads.map((thread) => {
return (
<ThreadRow thread={thread} key={`thread-row-${thread.id}`} />
);
})}
</div>
<PaginationControls pageInfo={threads.data.pageInfo} />
</>
)}
</main>
</>
);
return (
<>
<Navigation title="Plain Headless Portal example" />
<main className={styles.main}>
<h2>Support requests</h2>
{threads.data && (
<>
<div className={styles.list}>
{threads.data?.threads.map((thread) => {
return (
<ThreadRow thread={thread} key={`thread-row-${thread.id}`} />
);
})}
</div>
<PaginationControls pageInfo={threads.data.pageInfo} />
</>
)}
</main>
</>
);
}
19 changes: 19 additions & 0 deletions app/thread/[threadId]/page.module.css
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Original file line number Diff line number Diff line change
Expand Up @@ -15,16 +15,24 @@
padding: 24px;
background: #fff;
border-left: 1px solid #eee;
}

.threadInfoGrid {
display: grid;
grid-template-columns: 1fr 2fr;
grid-auto-rows: max-content;
gap: 12px;
}

.threadInfoProp {
font-size: 14px;
font-weight: bold;
}

.threadInfoDesc {
font-size: 14px;
}

.message {
padding: 12px;
border-bottom: 1px solid #eee;
Expand Down Expand Up @@ -65,3 +73,14 @@
font-size: 12px;
color: var(--text-muted);
}

.title {
font-size: 14px;
font-weight: bold;
}

.description {
font-size: 12px;
color: var(--text-muted);
margin-bottom: 16px;
}
166 changes: 49 additions & 117 deletions app/thread/[threadId]/page.tsx
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Original file line number Diff line number Diff line change
@@ -1,123 +1,30 @@
import Navigation from "@/components/navigation";
import styles from "./page.module.css";
import Actor from "@/components/actor";
import { ActorPartsFragment } from "@team-plain/typescript-sdk";
import Avatar from "@/components/avatar";

function getFullname(actor) {
switch (actor.__typename) {
case "CustomerActor": {
return actor.customer.fullName;
}
case "UserActor": {
return actor.user.fullName;
}
case "MachineUserActor": {
return actor.user.fullName;
}
}
}
import { getActorFullName } from "@/lib/getActorFullName";
import { getFormattedDate } from "@/lib/getFormattedDate";
import { getPriority } from "@/lib/getPriority";
import { fetchThreadTimelineEntries } from "@/lib/fetchThreadTimelineEntries";
import { plainClient } from "@/lib/plainClient";

export default async function ThreadPage({
params,
}: {
params: { threadId: string };
}) {
const apiKey = process.env.PLAIN_API_KEY;
if (!apiKey) {
throw new Error("Please set the `PLAIN_API_KEY` environment variable");
}
const threadId = params.threadId;

const { data } = await fetchThreadTimelineEntries({
threadId,
first: 100,
});

const data = await fetch("https://core-api.uk.plain.com/graphql/v1", {
method: "POST",
body: JSON.stringify({
query: `{
thread(threadId: "th_01J299WQGA3VNQ4FDECV7JK6MC") {
title
description
priority
status
createdAt {
iso8601
}
createdBy {
__typename
... on UserActor {
user {
fullName
}
}
... on CustomerActor {
customer {
fullName
}
}
... on MachineUserActor {
machineUser {
fullName
}
}
}
updatedAt {
iso8601
}
timelineEntries {
edges {
node {
id
timestamp {
iso8601
}
actor {
__typename
... on UserActor {
user {
fullName
}
}
... on CustomerActor {
customer {
fullName
}
}
... on MachineUserActor {
machineUser {
fullName
}
}
}
entry {
__typename
... on CustomEntry {
title
components {
__typename
... on ComponentText {
text
}
}
}
... on ChatEntry {
chatId
text
}
}
}
}
}
}
}`,
}),
headers: {
"Content-Type": "application/json",
"Plain-Workspace-Id": "w_01J28VHKDK5PV3DJSZAA01XGAN",
Authorization: `Bearer ${process.env.PLAIN_API_KEY}`,
},
})
.then((res) => res.json())
if (!data) {
return null;
}

const thread = data.data.thread;
const thread = data.thread;
const timelineEntries = thread.timelineEntries;

return (
<>
<Navigation hasBackButton title={thread.title} />
Expand All @@ -139,14 +46,14 @@ export default async function ThreadPage({
<div className={styles.message} key={entry.id}>
<div className={styles.entryHeader}>
<div className={styles.avatar}>
{getFullname(entry.actor)[0].toUpperCase()}
{getActorFullName(entry.actor)[0].toUpperCase()}
</div>
<div>
<div className={styles.actor}>
{getFullname(entry.actor)}
{getActorFullName(entry.actor)}
</div>
<div className={styles.timestamp}>
{entry.timestamp.iso8601}
{getFormattedDate(entry.timestamp.iso8601)}
</div>
</div>
</div>
Expand All @@ -163,7 +70,7 @@ export default async function ThreadPage({
);
}

return <div key={`comp_${idx}`}>TODO</div>;
return null;
})}
{entry.entry.__typename === "ChatEntry" && (
<div>{entry.entry.text}</div>
Expand All @@ -174,10 +81,35 @@ export default async function ThreadPage({
</div>

<div className={styles.threadInfo}>
<div className={styles.threadInfoProp}>Created by:</div>
<div>{getFullname(thread.createdBy)}</div>
<div className={styles.threadInfoProp}>Created at:</div>
<div>{thread.createdAt.iso8601}</div>
<div className={styles.title}>{thread.title}</div>
<div className={styles.description}>{thread.description}</div>

<div className={styles.threadInfoGrid}>
<div className={styles.threadInfoProp}>Opened by:</div>
<div className={styles.threadInfoDesc}>
{getActorFullName(thread.createdBy)}
</div>

<div className={styles.threadInfoProp}>Opened:</div>
<div className={styles.threadInfoDesc}>
{getFormattedDate(thread.createdAt.iso8601)}
</div>

<div className={styles.threadInfoProp}>Last activity:</div>
<div className={styles.threadInfoDesc}>
{getFormattedDate(thread.updatedAt.iso8601)}
</div>

<div className={styles.threadInfoProp}>Status:</div>
<div className={styles.threadInfoDesc}>
In {thread.status.toLowerCase()} queue
</div>

<div className={styles.threadInfoProp}>Priority:</div>
<div className={styles.threadInfoDesc}>
{getPriority(thread.priority)}
</div>
</div>
</div>
</main>
</>
Expand Down
26 changes: 16 additions & 10 deletions components/threadRow.tsx
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Original file line number Diff line number Diff line change
@@ -1,13 +1,19 @@
import { plainClient } from "@/utils/plainClient";
import { ThreadPartsFragment } from "@team-plain/typescript-sdk";
import styles from './threadRow.module.css';
import { plainClient } from "@/lib/plainClient";
import type { ThreadPartsFragment } from "@team-plain/typescript-sdk";
import styles from "./threadRow.module.css";

export async function ThreadRow({ thread }: { thread: ThreadPartsFragment }) {
const customer = await plainClient.getCustomerById({ customerId: thread.customer.id });
const customer = await plainClient.getCustomerById({
customerId: thread.customer.id,
});

return (
<a className={styles.row} href={`/thread/${thread.id}`}>
<div>{customer.data?.fullName}</div><div><h3>{thread.title}</h3><div>{thread.previewText}</div></div>
</a>
)
}
return (
<a className={styles.row} href={`/thread/${thread.id}`}>
<div>{customer.data?.fullName}</div>
<div>
<h3>{thread.title}</h3>
<div>{thread.previewText}</div>
</div>
</a>
);
}
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