This custom widget gives Agents/Supervisors the functionality to set the Caller ID before placing an outbound Voice Call from Workspaces, utilizing the Workspaces Widget Framework methods.
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Updated
Feb 28, 2024 - JavaScript
This custom widget gives Agents/Supervisors the functionality to set the Caller ID before placing an outbound Voice Call from Workspaces, utilizing the Workspaces Widget Framework methods.
DRAFT demo of past-interaction-based call routing with Amazon Connect and Amazon Personalize
A backend component for Authorization with AXP, as well as proxying the Admin API requests.
This widget embeds meetings in WxCC using Lit
This custom widget gives Agents/Supervisors the functionality to update their matching configuration, whether updating their configured Queues or their Attributes
💰 Contact Center Commerce. Simplified for Amazon Connect.
Tool for generate and delete multiple users on CISCO Contact Center Express (UCCX). Useful for testing any custom synchronization tools cooperated with UCCX.
藍鯨魚客服,智能客服系統,機器人客服
Contact Center control panel and dashboard
Setting up VXLAN for Traffic Mirroring
Implementation of a contact center ACD in Redis Enterprise
This repository is a sample connector for Integrating an SMS provider into Avaya Experience Platform using the Digital Async Custom Messaging API
Awesome plugin demonstrating how you can implement an option to have your customers be able to choose to receive a call back when things get busy, instead of waiting on the phone endlessly, without losing their place in line. Similar to how Comcast does it on their customer support lines, etc. Also includes queued voicemail callback capabilities.
Experimental AWS CDK constructs for Amazon Connect.
Build Your Own Contact Center (Node.js server). This is one of the components required for Nexmo's "Contact Center Use Case". You can run it locally or deploy it to Heroku as described below.
C# Contact center based on TaskRouter
A NodeJS middleware boilerplate for enabling webhook-based interaction between Google DialogFlow, Cisco CVP and 3rd party data sources
A simple library (node module) for Cisco Unified CCE Task Routing
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