Python ticketing utility for working with tickets in popular tools
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Updated
May 1, 2024 - Python
Python ticketing utility for working with tickets in popular tools
Event driven automation with Healthbot and SaltStack. Automated ticket management. Automated "show commands" collection from the faulty junos devices
Based on syslog from junos, SaltStack automatically creates a new ticket or update the existing one. It also automatically collects "show commands" from junos devices and attach the devices output to the appropriate tickets.
Event driven automation with SaltStack and JSNAPy. At each Junos commit, SaltStack is notified and runs a JSNAPy test to audit the new Junos configuration. If the Junos configuration is not compliant with the JSNAPy rules, SaltStack fixes the issue and reports its activities on a ticketing system
TrackerAsisst is a Python library for interacting with Request Tracker's REST API 2.0 (pre-installed as of RT 5.0.0).
Request Tracker Querying Library
Web helpdesk interface for Request tracker
Based on syslog from junos, SaltStack automatically creates a new ticket or update the existing one. It also automatically collects "show commands" from junos devices and attach the devices output to the appropriate tickets.
Add a description, image, and links to the request-tracker topic page so that developers can more easily learn about it.
To associate your repository with the request-tracker topic, visit your repo's landing page and select "manage topics."