Issues connecting behind a corporate proxy

[stefan-THD]

We are having issues getting this package to work with our enterprise proxy settings, is it possible to configure the https get method in resource.js to accept proxy settings?

[spirosikmd]

Hi @stefan-THD! Thank you for submitting this issue! Can you please provide a reproducible example? That would help a lot!

[stefan-THD]

Thanks spirosikmd, our company uses a proxy, which requires us to add additional options with the http request, but the default plugin doesn't allow to send in options to the http request.

var Usabilla = require("usabilla-api");
var usabilla = new Usabilla(process.env.USABILLA_ACCESS_KEY, process.env.USABILLA_SECRET_KEY);
let buttonFeedbackQuery = {
  "id": "############",
  "params": {
    "limit": "500"
  }
};
function saveUsabillaInfo() {
    usabilla.websites.buttons.feedback.get(buttonFeedbackQuery).then(feedback => {
        console.log(JSON.stringify(feedback));
    }
}

saveUsabillaInfo();

Would give us a connection timeout error because it wasn't get through our proxy. This is what we end up doing:

var Usabilla = require("usabilla-api");
var http = require('http');
var usabilla = new Usabilla(process.env.USABILLA_ACCESS_KEY, process.env.USABILLA_SECRET_KEY);

function saveUsabillaInfo() {
  var proxy = process.env.HTTP_PROXY;
  var proxySplit = proxy.split(':');
  var proxyServer = proxySplit[1].replace('//', '');
  var proxyPort = proxySplit[2];
  var date = new Date();
  date.setDate(date.getDate() - 120);
  date.setHours(0);
  date.setMinutes(0);
  date.setSeconds(0);

  var since = Math.round(date.getTime());

  let buttonFeedbackQuery = {
    "id": "############",
    "params": {
      "limit": "500"
    }
  };

  usabilla.websites.buttons.feedback.get(buttonFeedbackQuery);
  var signingFactory = usabilla.websites.buttons.signatureFactory;
  var signature = signingFactory.sign();
  var signedHeader = signature.headers;

  var options = {
    protocol: 'http:',
    host: proxyServer,
    port: proxyPort,
    path: '/live/websites/button/9c7cb92f1d37/feedback?since=' + since,
    headers: {
      'x-ub-api-client': signedHeader['x-ub-api-client'],
      'x-usbl-date': signedHeader['x-usbl-date'],
      host: 'data.usabilla.com',
      Authorization: signedHeader.Authorization
    }
  }


  http.get(options, function (response) {
    //PROCESS RESPONSE 
  });

}

saveUsabillaInfo();

We were able to remedy this by using the usabilla plugin to get the signatures and adding them to our own http request so that we could pass in our own options. It is not ideal because we have to use the usabilla plugin to send a bad proxy-less http request so we can get the signature.headers and then add them to our own request using the http module. It would be nicer if the usabilla get() method allowed for us to send the options as a parameter like we would normally be able to send with the built in http module.

[spirosikmd]

Thank you for the detailed information @stefan-THD! So if I understood well, you basically want to configure the protocol, host, and port? Currently, there is no way to configure the package to override these values.

If you could do something like the following

const Usabilla = require('usabilla-api');

const proxy = process.env.HTTP_PROXY;
const proxySplit = proxy.split(':');
const proxyServer = proxySplit[1].replace('//', '');
const proxyPort = proxySplit[2];

const usabilla = new Usabilla(
  process.env.USABILLA_ACCESS_KEY,
  process.env.USABILLA_SECRET_KEY,
  {
    protocol: 'http:',
    host: proxyServer,
    port: proxyPort,
  }
);

usabilla.websites.buttons.feedback.get(/* query here */);

would it work for you? Then, we can consider adding support for overriding protocol, host, and port.

[stefan-THD]

@spirosikmd Yes! Something along those lines should work well for us, as long as we can set those options.

[spirosikmd]

Hi @stefan-THD! You should be able to configure client in v1.1.0!

[stefan-THD]

We were able to try it out, apparently, even you set the protocol to http, https will still send it as https. Is there a way to use http instead of https?

[stefan-THD]

@spirosikmd Is there a way to use http instead of https yet?

[spirosikmd]

Hi @stefan-THD! It is true, by default the https package uses the https protocol. I haven't looked at it yet. I guess it is possible to use the http package, when someone specifies the http protocol through the config.