This account violates our Terms of Service. Please log in with another account.

[KreigD]

Pre-submit Checks

• I have searched Warp bugs and there are no duplicates
• I have searched Warp known issues page and my issue is not there
• I have an issue with AI and have included the debugging ID (Optional, but helps expedite the AI quality fix). Debugging ID instructions
• I have technical issue and have included the logs (optional, but helps expedite the bug fix). Log instructions

Describe the bug

I've tried creating an account both by linking to GitHub and by using a plain @gmail email address, and both times, I get the "This account violates our Terms of Service. Please log in with another account." message. I've reviewed the comments in #7716 and #7681 and nothing has helped.

To reproduce

Attempt to create an account with an email address or with GitHub

Expected behavior

No response

Screenshots, videos, and logs

No response

Operating system (OS)

macOS

Operating system and version

Mac OS Tahoe 26.0.1

Shell Version

No response

Current Warp version

No response

Regression

No, this bug or issue has existed throughout my experience using Warp

Recent working Warp date

No response

Additional context

No response

Does this block you from using Warp daily?

Yes, this issue prevents me from using Warp daily.

Is this an issue only in Warp?

Yes, I confirmed that this only happens in Warp, not other terminals.

Warp Internal (ignore): linear-label:b9d78064-c89e-4973-b153-5178a31ee54e

None

[dannyneira]

Do you get any errors in the browser console, if any what are they?

Also some browsers like Brave and Firefox that block ads and trackers by design may have issues with login. We recommend disabling those adblockers, etc when trying to login to Warp. I've also noticed issues with plugins like Privacy Badger and ublock on other browsers like Chrome, Edge, etc. so also disable those.

[KreigD]

I was able to complete sign up by using Chrome and creating an account with Google (the auth button, not just a plain email address). I didn't notice any console errors prior to that point, and even on Chrome it didn't want to use plain email address or GitHub auth.

[mjagec]

What is the point of blocking ads during the sign up segment? also why would you block certain Browser, seems like a very bad way to get users to sign up.

[ruwiss]

I cannot log in at all. I’m trying to sign in with my Gmail account in guest mode with no extensions enabled, but I get this error:

"This account violates our Terms of Service. Please log in with another account."

[Luka12351324]

Ye I got the same thing, I cant even upgrade my plan.

[Xotor]

I got the same error message. Then i deactivated ublock Origin and Privacy Badger and it worked.

Why would you block me from sign up if i use ublock origin oder privacy badger?

[mjagec]

They are probably using some form of data collection.

[ruoxu233]

What is the point of blocking ads during the sign up segment? also why would you block certain Browser, seems like a very bad way to get users to sign up.

+1, I also use ublock Origin and Privacy Badger with Firefox Enhanced Tracking Protection mode in proxy network environment

[ruoxu233]

success create a account by using clean installed Chrome

[58bits]

+1 when using Privacy Badger.

[xianml]

I can login in the website, but can not upgrade, it says

This account violates our [Terms of Service](https://www.warp.dev/terms-of-service).
Please contact [appeals@warp.dev](mailto:appeals@warp.dev) for assistance."

It is really a bad experience!!!! @warpdotdev-devx

[wildcommunist]

Unable to login or signup with privacy addons enabled. not going to bother disabling them, im sure ill survive without this product

[cnChenKai]

same error