ServiSpace

A Modern Field Service Management Solution

ServiSpace is a powerful, web-based dispatch management system designed for field service businesses that handle on-site hardware repairs, installations, and technical support. The platform streamlines the entire service lifecycle from ticket creation to completion, connecting dispatchers, technicians, and customers in a unified workflow.

✨ Features

For Administrators

• Centralized Dashboard: Real-time overview of all tickets, technicians, and service statuses
• Smart Ticket Management: Create, assign, track, and manage service tickets with detailed information
• Multi-Organization Support: Manage service requests for various client organizations
• Technician Assignment: Match the right technician to each job based on expertise and availability
• Document Management: Store and organize important files related to organizations and tickets
• Reporting & Analytics: Track service performance, resolution times, and technician workload

For Technicians

• Mobile-Ready Interface: Access ticket details, customer information, and service history from any device
• Service Workflow Management: Update ticket status, log work performed, and track parts used
• Appointment Scheduling: Schedule and reschedule service appointments with automated notifications
• Digital Documentation: Upload photos, collect signatures, and complete digital service forms
• Part Tracking: Manage replacement parts with detailed status tracking

For Organizations

• Service Visibility: View current and historical service requests
• Document Repository: Access to relevant technical documentation and service agreements
• Communication Channel: Direct communication with service providers and technicians

🚀 Core Workflows

Ticket Lifecycle

1. Creation: Dispatcher creates ticket with customer, location, and service details
2. Assignment: Ticket is assigned to an appropriate technician
3. Scheduling: Technician schedules appointment with customer
4. Service: Technician performs on-site work and updates ticket status
5. Parts Management: Parts installation and tracking
6. Completion: Service is completed with documentation and customer signature
7. Resolution: Ticket is marked as resolved or closed

Parts Management

• Track parts from assignment to installation
• Record part numbers, descriptions, and status
• Document replaced/defective parts for return processing

💻 Technical Details

Technology Stack

• Framework: PHP with CodeIgniter/Laravel
• Database: MySQL
• Frontend: Responsive design with HTML5, CSS3, JavaScript
• Security: Role-based access control and encrypted data storage

Database Structure

• Organized relational database design with tables for:
  • User management (admins, technicians)
  • Client data (organizations, customers)
  • Service tracking (tickets, updates, parts, attachments)
  • Session management and security

📸 Screenshots

Admin Interface

Technician Portal

🔧 Setup Guide

1. Prerequisites

   • Web server with PHP 7.2+
   • MySQL/MariaDB database
   • Composer for dependency management

2. Installation

   # Clone the repository
   git clone https://github.com/your-username/servispace.git
   
   # Navigate to project directory
   cd servispace
   
   # Install dependencies
   composer install
   
   # Import database schema
   mysql -u username -p database_name < database/u735253013_servispace.sql
   
   # Configure environment
   cp .env.example .env
   # Edit .env with your database credentials
   
   # Set proper permissions
   chmod -R 755 application/
   chmod -R 777 uploads/

3. Configuration

   • Update database settings in the configuration file
   • Configure email settings for notifications
   • Set up virtual host in your web server

📋 Use Cases

• IT Hardware Repair Services: Track laptop, desktop, and peripheral repairs
• Field Service Organizations: Manage on-site technical support and installations
• Equipment Maintenance Companies: Schedule and document regular maintenance visits

👨‍💻 Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

📞 Contact

web.dev.nav@gmail.com