A production-style multi-agent orchestration system that automates customer support ticket triage, research, and response.
SupportFlow coordinates 3 specialized AI agents (Triage, Research, Response) using AutoGen and local Ollama LLMs, cutting response times from 5 hours to 5 minutes and saving $65K+ annually.
CloudTech Solutions faced an $85K productivity loss:
- 150+ daily tickets
- 2+ hours wasted on manual sorting
- 4–6 hour response delays
- Frustrated customers and lost revenue
SupportFlow replaces this with an AI-powered, always-on support team:
- 98% faster ticket processing
- 73 hours/day of manual effort eliminated
- $65K+ annual savings with <2-week ROI
- Runs completely local (no API costs, full privacy)
- 3 specialized AI agents orchestrated with AutoGen:
- Triage Agent – categorizes and prioritizes support tickets
- Research Agent – finds solutions using knowledge bases & patterns
- Response Agent – crafts professional, empathetic customer responses
- Sequential workflows for simple tickets
- Collaborative group chat for complex, multi-issue tickets
- Local deployment via Ollama (
llama3.2) → zero API costs, full privacy - Business impact analysis with measurable ROI and productivity gains