Sonoff POW is not Updating Power consumption unless app open

[JamieEC]

This has been reported and closed multiple times, but I can never find anyone with the same issue/symptoms/solutions as this. This started last week with no changes on my end, I assume Sonoff has changed something on their backend?

Take a look at the following debug, from what I can tell it is reaching out to the cloud with no response, until 17:08:16, where I open the app, and suddenly it is getting a response and it is working.
Can someone also explain what is meant by 'Cloud3', 'Cloud4', etc.?

2026-01-19 16:59:16 [D] 1000e7bee7 UIID 0032 | {'version': 8, 'sledOnline': 'on', 'fwVersion': '3.7.1', 'rssi': -51, 'init': 1, 'alarmType': 'pcv', 'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'power': '395.48', 'voltage': '236.29', 'current': '1.79', 'oneKwh': 'stop', 'uiActive': 60, 'timeZone': 1, 'only_device': {'ota': 'success'}, 'hundredDaysKwh': 'get', 'demNextFetchTime': 1768867200000, 'rstReason': 4, 'exccause': 0, 'epc1': 0, 'epc2': 0, 'epc3': 0, 'excvaddr': 0, 'depc': 0, 'TZ': 'Europe/London'}
2026-01-19 16:59:16 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 320.02, 'voltage': 241.82, 'current': 1.5} | 355
2026-01-19 16:59:46 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768841986229
2026-01-19 17:00:16 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842016229
2026-01-19 17:00:46 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842046230
2026-01-19 17:00:46 [D] 1000e7bee7 => Local4 | 192.168.0.207:8081 | None <= {'seq': 356, 'sequence': '1768842046231', 'error': 0}
2026-01-19 17:01:16 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842076231
2026-01-19 17:01:46 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842106232
2026-01-19 17:02:16 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842136233
2026-01-19 17:02:16 [D] 1000e7bee7 => Local4 | 192.168.0.207:8081 | None <= {'seq': 356, 'sequence': '1768842136234', 'error': 0}
2026-01-19 17:02:46 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842166233
2026-01-19 17:03:16 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842196235
2026-01-19 17:03:46 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842226236
2026-01-19 17:03:46 [D] 1000e7bee7 => Local4 | 192.168.0.207:8081 | None <= {'seq': 356, 'sequence': '1768842226237', 'error': 0}
2026-01-19 17:04:16 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842256237
2026-01-19 17:04:46 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842286237
2026-01-19 17:05:16 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842316238
2026-01-19 17:05:16 [D] 1000e7bee7 => Local4 | 192.168.0.207:8081 | None <= {'seq': 356, 'sequence': '1768842316239', 'error': 0}
2026-01-19 17:05:46 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842346239
2026-01-19 17:06:16 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842376240
2026-01-19 17:06:46 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842406241
2026-01-19 17:06:46 [D] 1000e7bee7 => Local4 | 192.168.0.207:8081 | None <= {'seq': 356, 'sequence': '1768842406242', 'error': 0}
2026-01-19 17:07:16 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842436241
2026-01-19 17:07:46 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842466243
2026-01-19 17:08:15 [D] 1000e7bee7 <= Cloud3 | {'uiActive': 60} | 1768842498486
2026-01-19 17:08:16 [D] 1000e7bee7 => Cloud4 | {'uiActive': 60} | 1768842496243
2026-01-19 17:08:16 [D] 1000e7bee7 => Local4 | 192.168.0.207:8081 | None <= {'seq': 356, 'sequence': '1768842496244', 'error': 0}
2026-01-19 17:08:16 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 305.4, 'voltage': 238.66, 'current': 1.49} | 356
2026-01-19 17:08:16 [D] 1000e7bee7 <= Cloud3 | {'power': '305.41', 'voltage': '238.66', 'current': '1.49'} | None
2026-01-19 17:08:18 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 319.08, 'voltage': 238.88, 'current': 1.6} | 357
2026-01-19 17:08:18 [D] 1000e7bee7 <= Cloud3 | {'power': '319.08', 'voltage': '238.88', 'current': '1.60'} | None
2026-01-19 17:08:20 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 315.61, 'voltage': 238.11, 'current': 1.54} | 358
2026-01-19 17:08:20 [D] 1000e7bee7 <= Cloud3 | {'power': '315.61', 'voltage': '238.12', 'current': '1.54'} | None
2026-01-19 17:08:22 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 306.23, 'voltage': 238.88, 'current': 1.48} | 359
2026-01-19 17:08:22 [D] 1000e7bee7 <= Cloud3 | {'power': '306.23', 'voltage': '238.88', 'current': '1.48'} | None
2026-01-19 17:08:24 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 311.14, 'voltage': 238.88, 'current': 1.52} | 360
2026-01-19 17:08:24 [D] 1000e7bee7 <= Cloud3 | {'power': '311.14', 'voltage': '238.88', 'current': '1.52'} | None
2026-01-19 17:08:26 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 303.54, 'voltage': 238.88, 'current': 1.5} | 361
2026-01-19 17:08:26 [D] 1000e7bee7 <= Cloud3 | {'power': '303.54', 'voltage': '238.88', 'current': '1.50'} | None
2026-01-19 17:08:28 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 338.28, 'voltage': 239.45, 'current': 1.6} | 362
2026-01-19 17:08:28 [D] 1000e7bee7 <= Cloud3 | {'power': '338.28', 'voltage': '239.46', 'current': '1.60'} | None
2026-01-19 17:08:30 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 412.97, 'voltage': 239.45, 'current': 1.89} | 363
2026-01-19 17:08:30 [D] 1000e7bee7 <= Cloud3 | {'power': '412.97', 'voltage': '239.46', 'current': '1.89'} | None
2026-01-19 17:08:32 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 362.51, 'voltage': 239.17, 'current': 1.77} | 364
2026-01-19 17:08:32 [D] 1000e7bee7 <= Cloud3 | {'power': '362.51', 'voltage': '239.17', 'current': '1.77'} | None
2026-01-19 17:08:34 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 320.39, 'voltage': 239.17, 'current': 1.62} | 365
2026-01-19 17:08:34 [D] 1000e7bee7 <= Cloud3 | {'power': '320.39', 'voltage': '239.17', 'current': '1.62'} | None
2026-01-19 17:08:36 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 310.01, 'voltage': 239.17, 'current': 1.5} | 366
2026-01-19 17:08:36 [D] 1000e7bee7 <= Cloud3 | {'power': '310.01', 'voltage': '239.17', 'current': '1.50'} | None
2026-01-19 17:08:38 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 313.6, 'voltage': 238.88, 'current': 1.49} | 367
2026-01-19 17:08:38 [D] 1000e7bee7 <= Cloud3 | {'power': '313.60', 'voltage': '238.88', 'current': '1.49'} | None
2026-01-19 17:08:40 [D] 1000e7bee7 <= Local3 | 192.168.0.207:8081 | {'alarmVValue': [-1, -1], 'alarmCValue': [-1, -1], 'alarmPValue': [-1, -1], 'switch': 'on', 'startup': 'off', 'pulse': 'off', 'pulseWidth': 500, 'sledOnline': 'on', 'power': 316.76, 'voltage': 238.26, 'current': 1.58} | 368
2026-01-19 17:08:40 [D] 1000e7bee7 <= Cloud3 | {'power': '316.76', 'voltage': '238.26', 'current': '1.58'} | None

Here is my configuration.yaml. Note this was added to try and fix this issue, I never had the device configuration in here before.:

sonoff:
  devices:
    1000e7bee7:
      reporting:
        energy: [5, 7]
  username: EMAIL
  password: PASS

I have tried both cloud and auto modes. This is with the latest version and Home Assistant version 2025.12.4.
I am also noticing the same behaviour as this on the ewelink website. Is this normal/expected?

I would much appreciate if I could get some guidance on this as I do not know what steps to try next.

[JamieEC]

Also to add, using Update Entity in home assistant does not update this.

[rbaptista1995]

Hello, I have the same issues and my homeAssistant version is 2026.1.2. Only update information if i open the ewelink app

[AlexxIT]

#1707