FAQ

FAQ

Not really frequently asked questions, more just questions that have a simple answer.

Which version of ArcViewer should I use?

This is detailed in a dedicated page.

[Web Version] ArcViewer doesn't load and the browser shows an error "Runtime Error: memory access out of bounds."

This can happen when ArcViewer updates, and is likely an issue with browser caching. A hard refresh (ctrl+F5 in most browsers) appears to consistently fix the issue.

ArcViewer doesn't work on Safari!!!!!

Safari unfortunately doesn't support the OGG file format, which is used by the vast majority of maps. This is something that I can't currently fix. On top of that, Safari is only available on Apple operating systems, which means I can't reasonably test support for it myself.

For the foreseeable future, if you'd like to use ArcViewer, use another browser.

How can I load maps?

Maps can be loaded from a number of sources:

• pasting a map key from BeatSaver (the numbers and letters next to the "key" icon on a map card)
• pasting a direct URL for a map on BeatSaver (for example, https://beatsaver.com/maps/ff9)
• pasting a direct file link to a .zip file containing beatmap files (song, cover image, Info.dat, and the difficulties) for example, a Discord attachment
• selecting a .zip file from your own files by clicking the "open explorer" button
• if you're running the desktop version: you can also select any .dat file from an unzipped beatmap through the file explorer. When loading a map from your local files on the desktop version, zipped or unzipped, you can tap R or click the reload button to immediately update the preview to any changes

How can I report issues?

Reporting issues effectively is very important to getting them actually fixed. You can find more info on how to make a good issue report in the developing guide.