smartctl thinks Hitachi and Toshiba drives are failing if it doesn't set the device type when querying the drive

[rmohns]

Issue Description

It appears that smartctl has trouble with some Hitachi and Toshiba drives, and must be explicitly told their device type in order to get correct values. Auto or not specified results in a SMART status of Failing. This, in turn, causes Scrutiny to report it failing and report zeros for all SMART values.

Here's an example of the failure mode:

myusername@myhost:/volume1/docker$ sudo smartctl -a -d auto /dev/sata1
smartctl 6.5 (build date Sep 26 2022) [x86_64-linux-4.4.302+] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               TOSHIBA
Product:              HDWG51GUZSVB
Revision:             0107
User Capacity:        16,000,900,661,248 bytes [16.0 TB]
Logical block size:   512 bytes
Physical block size:  4096 bytes
LU is fully provisioned
Rotation Rate:        7200 rpm
Form Factor:          3.5 inches
Logical Unit id:      0x5000039df8cb45c1
Serial number:        4590A001F13J
Device type:          disk
Local Time is:        Tue May 26 13:53:27 2026 EDT
SMART support is:     Unavailable - device lacks SMART capability.

=== START OF READ SMART DATA SECTION ===
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Error Counter logging not supported


[GLTSD (Global Logging Target Save Disable) set. Enable Save with '-S on']
Device does not support Self Test logging

And here it is with the device type specified (SATA, in this case):

 myusername@myhost:/volume1/docker$ sudo smartctl -a -d sat /dev/sata1
smartctl 6.5 (build date Sep 26 2022) [x86_64-linux-4.4.302+] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     TOSHIBA HDWG51GUZSVB
Serial Number:    4590A001F13J
LU WWN Device Id: 5 000039 df8cb45c1
Firmware Version: 0107
User Capacity:    16,000,900,661,248 bytes [16.0 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   Unknown(0x0ff8), ACS-4 T13/BSR INCITS 529 revision 5
SATA Version is:  SATA >3.2 (0x1ff), 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Tue May 26 13:53:11 2026 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x84)	Offline data collection activity
					was suspended by an interrupting command from host.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(  120) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (1333) minutes.
SCT capabilities: 	       (0x003d)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME                                                   FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate                                              0x000b   100   100   050    Pre-fail  Always       -       0
  2 Throughput_Performance                                           0x0005   100   100   050    Pre-fail  Offline      -       0
  3 Spin_Up_Time                                                     0x0027   100   100   001    Pre-fail  Always       -       7929
  4 Start_Stop_Count                                                 0x0032   100   100   000    Old_age   Always       -       2
  5 Reallocated_Sector_Ct                                            0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate                                                  0x000b   100   100   050    Pre-fail  Always       -       0
  8 Seek_Time_Performance                                            0x0005   100   100   050    Pre-fail  Offline      -       0
  9 Power_On_Hours                                                   0x0032   084   084   000    Old_age   Always       -       6794
 10 Spin_Retry_Count                                                 0x0033   100   100   030    Pre-fail  Always       -       0
 12 Power_Cycle_Count                                                0x0032   100   100   000    Old_age   Always       -       2
 23 Helium_Condition_Lower                                           0x0023   100   100   075    Pre-fail  Always       -       0
 24 Helium_Condition_Upper                                           0x0023   100   100   075    Pre-fail  Always       -       0
 27 Unknown_Attribute                                                0x0023   100   100   030    Pre-fail  Always       -       17039932
191 G-Sense_Error_Rate                                               0x0032   100   100   000    Old_age   Always       -       179
192 Power-Off_Retract_Count                                          0x0032   100   100   000    Old_age   Always       -       0
193 Load_Cycle_Count                                                 0x0032   100   100   000    Old_age   Always       -       2
194 Temperature_Celsius                                              0x0022   100   100   000    Old_age   Always       -       26 (Min/Max 10/33)
196 Reallocated_Event_Count                                          0x0033   100   100   010    Pre-fail  Always       -       0
197 Current_Pending_Sector                                           0x0032   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable                                            0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count                                             0x0032   200   200   000    Old_age   Always       -       0
220 Disk_Shift                                                       0x0002   100   100   000    Old_age   Always       -       18219009
222 Loaded_Hours                                                     0x0032   084   084   000    Old_age   Always       -       6794
223 Load_Retry_Count                                                 0x0032   100   100   000    Old_age   Always       -       0
224 Load_Friction                                                    0x0022   100   100   000    Old_age   Always       -       0
226 Load-in_Time                                                     0x0026   100   100   000    Old_age   Always       -       670
240 Head_Flying_Hours                                                0x0001   100   100   001    Pre-fail  Offline      -       0
241 Total_LBAs_Written                                               0x0032   100   100   000    Old_age   Always       -       169553594951
242 Total_LBAs_Read                                                  0x0032   100   100   000    Old_age   Always       -       72882049511

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      6787         -
# 2  Short offline       Completed without error       00%      6763         -
# 3  Short offline       Completed without error       00%      6739         -
# 4  Short offline       Completed without error       00%      6715         -
# 5  Short offline       Completed without error       00%      6691         -
# 6  Short offline       Completed without error       00%      6667         -
# 7  Short offline       Completed without error       00%      6643         -
# 8  Short offline       Completed without error       00%      6619         -
# 9  Short offline       Completed without error       00%      6595         -
#10  Short offline       Completed without error       00%      6571         -
#11  Short offline       Completed without error       00%      6547         -
#12  Short offline       Completed without error       00%      6523         -
#13  Short offline       Completed without error       00%      6499         -
#14  Short offline       Completed without error       00%      6475         -
#15  Short offline       Completed without error       00%      6451         -
#16  Short offline       Completed without error       00%      6427         -
#17  Short offline       Completed without error       00%      6403         -
#18  Short offline       Completed without error       00%      6379         -
#19  Short offline       Completed without error       00%      6355         -
#20  Short offline       Completed without error       00%      6331         -
#21  Short offline       Completed without error       00%      6307         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

See also issue #618

FWIW, it appears that the scrutiny fork by Starosdev has solved this, but I am not qualified to go digging into it to find out what they did.

Expected Behavior

Correct smart data should be ready from the disk.

Actual Behavior

smartctl reports SMART failure and doesn't read any SMART data.

Reproduction Steps

1. Install a Hitachi or Toshiba N300 Pro drive, or (as per [BUG] Scrutiny fails to set correct device type for smartctl, drives show as failing #618) an HP Smart Array drive
2. Add it to scrutiny
3. See failing SMART status

scrutiny debug logs

No response

Scrutiny Version

v0.9.2

Smartmontools Version

docker

OS Version Information

Docker on Synology NAS (Intel)

Component

collector

Deployment Method

• docker
• binaries
• systemd

Hard Drive Information

Toshiba N300 Pro, model HDWG51GUZSVB

smartctl output

myusername@myhost:/volume1/docker$ sudo smartctl --xall --json
Password: 
smartctl 6.5 (build date Sep 26 2022) [x86_64-linux-4.4.302+] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=======> UNRECOGNIZED OPTION: json

Use smartctl -h to get a usage summary

docker-compose.yml

version: '3.5'

services:
  scrutiny:
    container_name: scrutiny
    image: ghcr.io/analogj/scrutiny:master-omnibus
    cap_add:
      - SYS_RAWIO
    network_mode: bridge
    ports:
      - 8085:8080 # webapp
      - 8087:8086 # influxDB admin
    volumes:
      - /run/udev:/run/udev:ro
      - /volume1/docker/container-files/scrutiny/config:/opt/scrutiny/config
      - /volume1/docker/container-files/scrutiny/influxdb:/opt/scrutiny/influxdb
    devices:
      - "/dev/sata1"
      - "/dev/sata2"
networks: {}

scrutiny.yaml

(I don't have one.)

collector.yaml

# Commented Scrutiny Configuration File
#
# The default location for this file is /opt/scrutiny/config/collector.yaml.
# In some cases to improve clarity default values are specified,
# uncommented. Other example values are commented out.
#
# When this file is parsed by Scrutiny, all configuration file keys are
# lowercased automatically. As such, Configuration keys are case-insensitive,
# and should be lowercase in this file to be consistent with usage.


######################################################################
# Version
#
# version specifies the version of this configuration file schema, not
# the scrutiny binary. There is only 1 version available at the moment
version: 1

# The host id is a label used for identifying groups of disks running on the same host
# Primiarly used for hub/spoke deployments (can be left empty if using all-in-one image).
host:
  id: ""


# This block allows you to override/customize the settings for devices detected by
# Scrutiny via `smartctl --scan`
# See the "--device=TYPE" section of https://linux.die.net/man/8/smartctl
# type can be a 'string' or a 'list'
devices:
  - device: /dev/sata1
    type: 'sat'
  - device: /dev/sata2
    type: 'sat'


#  # example for forcing device type detection for a single disk
#  - device: /dev/sda
#    type: 'sat'
#
#  # example for using `-d sat,auto`, notice the square brackets (workaround for #418)
#  - device: /dev/sda
#    type: ['sat,auto']
#
#  # example to show how to ignore a specific disk/device.
#  - device: /dev/sda
#    ignore: true
#
#  # examples showing how to force smartctl to detect disks inside a raid array/virtual disk
#  - device: /dev/bus/0
#    type:
#      - megaraid,14
#      - megaraid,15
#      - megaraid,18
#      - megaraid,19
#      - megaraid,20
#      - megaraid,21
#
#  - device: /dev/twa0
#    type:
#      - 3ware,0
#      - 3ware,1
#      - 3ware,2
#      - 3ware,3
#      - 3ware,4
#      - 3ware,5
#
#  # example to show how to override the smartctl command args (per device), see below for how to override these globally.
#  - device: /dev/sda
#    commands:
#      metrics_info_args: '--info --json -T permissive' # used to determine device unique ID & register device with Scrutiny
#      metrics_smart_args: '--xall --json -T permissive' # used to retrieve smart data for each device.


#log:
#  file: '' #absolute or relative paths allowed, eg. web.log
#  level: INFO
#
#api:
#  endpoint: 'http://localhost:8080'
#  endpoint: 'http://localhost:8080/custombasepath'
# if you need to use a custom base path (for a reverse proxy), you can add a suffix to the endpoint.
#  See docs/TROUBLESHOOTING_REVERSE_PROXY.md for more info,

# example to show how to override the smartctl command args globally
#commands:
#  metrics_smartctl_bin: 'smartctl' # change to provide custom `smartctl` binary path, eg. `/usr/sbin/smartctl`
#  metrics_scan_args: '--scan --json' # used to detect devices
#  metrics_info_args: '--info --json' # used to determine device unique ID & register device with Scrutiny
#  metrics_smart_args: '--xall --json' # used to retrieve smart data for each device.


########################################################################################################################
# FEATURES COMING SOON
#
# The following commented out sections are a preview of additional configuration options that will be available soon.
#
########################################################################################################################

#collect:
#  long:
#    enable: false
#    command: ''
#  short:
#    enable: false
#    command: ''

Additional relevant configuration

OS: Synology DSM 7.3.1
Hardware: Synology DS220+ (Intel Celeron J4025)

I acknowledge that:

• I have reviewed the FAQ and confirm that my issue is NOT among them.
• I have searched the scrutiny repository (both open and closed Discussions and Issues) and confirm this is not a duplicate of an existing issue or discussion.
• I have checked the "Preview" tab on all text fields to ensure that everything looks right, and have wrapped all configuration and code in code blocks with a group of three backticks (```) on separate lines.

[kaysond]

Can you please share the debug logs from the collector?