IT Support & Data Professional · Aspiring Leader in Technology & Operations
📍 Addis Ababa, Ethiopia
📞 +251 941 322 948 · 📧 bilalabdulkadir286@gmail.com
🌐 bilalabdulkadir.github.io
🟢 Open to Work — IT Support, Data Analysis, IT Operations, and Cybersecurity roles (remote, hybrid, or on-site)
IT professional with 5+ years of experience in technical support, data management, and systems operations. I lead training initiatives, coordinate cross-departmental workflows, and turn data into decisions that improve team and operational performance. Currently developing leadership and management capabilities to combine technical expertise with strategic team leadership.
- 🗣️ Languages: Amharic (Native) · English (B1, preparing for IELTS 6.0) · Oromo
- 🎯 Strengths: IT support & troubleshooting, Power BI reporting, Python data analysis, SQL databases, stakeholder training
- 🛠️ Stack: Power BI · Microsoft Fabric · Excel · Python (Pandas) · SQL · AWS · Office 365
- 📈 Open source: 150+ commits across public repositories
Open to roles in IT Support, Data Analysis, IT Operations, and Cybersecurity. Interested in positions involving Power BI reporting, ServiceNow-style ticketing workflows, cloud infrastructure (AWS/Azure), or AI-driven analytics.
- Work modes: Remote · Hybrid · On-site
- Availability: Immediate
- Resume: Download CV · or request via email
Upload
Bilal_Abdulkadir_CV.pdfto the root of this repo to activate the download link.
IT Support Specialist — Star Development Association (Apr 2022 – Sep 2025)
- Resolved 95% of technical support tickets within SLA timelines, reducing operational downtime by 15%
- Led training and onboarding of 10+ staff members on IT best practices and basic troubleshooting, improving first-call resolution by 25%
- Designed and maintained technical documentation, cutting new-staff onboarding time by 30%
- Implemented proactive IT maintenance, reducing recurring technical issues by 20%
- Coordinated IT operations across multiple departments: hardware setup, software installation, account configuration, system updates
Data Entry & Database Support Officer — Dera City Administration (Mar 2020 – Oct 2022)
- Entered, validated, and maintained 50,000+ municipal records with 99% accuracy
- Improved data quality controls, reducing duplicate records by 40%
- Generated routine and ad-hoc reports to support management decision-making
- Provided database access and records management to internal stakeholders
Volunteer Computer Tutor — Community Programme, Jimma (Apr 2014 – Aug 2019)
- Delivered basic computer and digital-skills training to 50+ community members
- Coordinated training sessions, building communication and people-leadership skills across diverse groups
- Mentored learners on hardware, software, and internet troubleshooting
| Certification | Issuer | Date |
|---|---|---|
| Critical Infrastructure Protection (ICIP) | OPSWAT Academy | Mar 2026 |
| AWS AI Practitioner Challenge | Udacity | May 2026 |
| Cyber Security Operations Job Simulation | Forage | Mar 2026 |
| Cloud Computing — Describe Cloud Computing | Microsoft Learn | Mar 2026 |
| CompTIA Security+ (SY0-701) Mock Exam | CyberInterviewPrep · Score: 95/100 | Mar 2026 |
| Maze 101: Getting Started | Maze University | Mar 2026 |
| Developing Emotional Intelligence | Saint Louis University | May 2026 |
| Gemini in Google Drive | Udacity | Jan 2026 |
B.Sc. in Information Technology — Jimma University, Ethiopia (Graduated Jul 2019)
| Category | Skills |
|---|---|
| Data & Analytics | Power BI · Microsoft Fabric · Excel (Pivot Tables, Dashboards, Reporting) · Python (Pandas) · SQL |
| IT Operations | Windows OS · Office 365 · Google Workspace · Ticketing Systems · System Configuration |
| Cloud & Security | AWS · Microsoft Cloud Fundamentals · Cybersecurity Fundamentals |
| Productivity | Google Drive · AI productivity tools · Collaborative workflow tools |
Analyzed IT support ticket data using Python and Power BI to identify service trends.
- Stack: Python · Pandas · Power BI
- Impact: Improved response efficiency by 20%
Interactive dashboards and visual reports to monitor operational performance and business trends.
- Stack: Power BI · Excel
- Focus: Operational KPIs, business reporting
Vulnerability and risk assessments to identify security weaknesses and recommend mitigation measures.
- Stack: Cybersecurity fundamentals · Risk assessment frameworks
- Output: Mitigation recommendations and reporting
Cloud collaboration workflows using Google Drive and AI productivity tools to improve team efficiency.
- Stack: Google Drive · AI tools · Workflow automation
| Platform | Link |
|---|---|
| linkedin.com/in/bilalabdulkadir | |
| GitHub | github.com/Bilalabdulkadir |
| bilalabdulkadir286@gmail.com | |
| Portfolio | bilalabdulkadir.github.io |
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