Error help

Error page

Here is some common errors we found using the Excel Plugin.
Please check Latest Logfile (link in Settingsmenu) to find more details about error.

Excel Plugin installation error

• Error message on startup excel, that file is corrupt.
  This can happen if you select the .xll file directly inside the Zip file.
  The .xll inside the Zip file is a compressed file and will not work.
  You need to UnZip to a new folder and then select the .xll file.

• Did you pick the correct .xll version? Is your Excel 32bit or 64bit? (Not always same as windows version)
  https://github.com/Borsdata-Sweden/ExcelPlugin/wiki/Installation#is-my-excel-32bit-or-64bit

• Try install the latest .Net version. Excel Plugin need .Net to work.
  https://dotnet.microsoft.com/download/dotnet-framework

Excel Plugin worked and then stopped working?

• Check that Plugin has not been disabled.

Go to Add-Ins list and check that "Börsdata Excel" is checked.
https://github.com/Borsdata-Sweden/ExcelPlugin/wiki/Installation#installation-step-by-step
(Step 7)

• Try reinstall Excel Plugin to a new folder on your computer.

Excel shows error in Formula

• Please check latest Logfile (link in Settingsmenu) to find more details about error.

• Is API KEY valid? Double check APIKEY on Borsdata MyPage.

• Can you call API? Maybe antivirus, firewall is blocking API call? Try past this into you webbrowser.
  https://apiservice.borsdata.se/v1/instruments?authKey=APIKEY
  Replace [APIKEY] with your key.
  If you get back alot of json data {"instruments":[{"insId":2,"name":"AAK", }... then API Call is OK.
  If not then you need to find what is blocking.